Flynn's Pub House — Restaurant in Rahway

Imagine ordering $50 worth of food for the bus bus boy to throw it away? Well, that is what happened to us.

We came in last night (Sat 7/19) to sing karaoke and celebrate our anniversary. Was rushed to order food because the kitchen was about to close. (9:30pm)

Ordered the Salmon Dinner and a Bar Pie. When the food was delivered, we asked for togo containers and was told to eat in peace and could get them at a later time. We could not vape inside, and Johnny ( he was GREAT) advised there was a patio area in the back, where we could.

I unfolded a napkin and placed it over our food, and put our chairs to lean against the bar to go vape. Because I had signed my name on the list to sing, and I was listed 2 songs in, we stepped outside to vape for no more than 3 minutes.

Came back inside to our drinks at the bar, shot glasses still at the bar, chairs folded against the bar, and food GONE. I asked the bus boy what happened to our food, that we barely touched, and he said he threw it away because he thought we had left.

So I then asked, why not the drinks and why would he throw our food away if it was properly covered, (mond you the plates were full plates we barely touched them) and the chairs were set to let someone know that know that we would be right back? (It was only 2 of us) He responded with a shoulder shrug, indicating he didn't know.

I immediately complained to the other staff and was told the Manager was on her way back in to to talk to us and provide a solution.

Well, the manager came back in and NEVER spoke to us. They just offered a gift card to cover the food and that was it!! She didn't even come to apologize for the busser's mistake.

While waiting for the manager to come back in and speak to us (which she never did), the KJ skipped over my name. I proceeded to the DJ Booth and talked with the KJ. He advised it was a mistake and I would sing next.

3 songs later, and he still did not call me to sing. We proceeded to pay for our drinks and walk out. As we walked out, the KJ wanted to apologize and said he would add me next. My response was no thank you, and we left.

Said KJ then followed us out to continue to apologize, but the damage was done. Our experience was HORRIBLE, and we will NEVER be back...

The breakfast food is good, but the customer service is HORRIBLE.

I have been going consistently for over a year now, and from DAY ONE the service was terrible. The first time I sat in and ate, the girl took forever to acknowledge me, although she walked and stood in front of me the whole time. I saw her talk to, greet, and interact with all the white folk, but until I forced her to acknowledge me and take my order she ignored me. I’m from this town, but I had never been there in all my life and it took me several months to go back, and the ONLY reason I did was because Rahway Grill closed and I figured that rude chick does not own the place.

But it never fails, even on the phone they are rude, and when I come in they either act like they don’t know what I’m there for and ask 99 questions, it instantly assume/know I called and are ready to get me out the door but not in a friendly, fast service kind of way.

This morning I decided to get something different and I called and asked what vegetable options they had to go in an omelette; the (new) girl spent countless minutes trying to direct me to the DoorDash menu instead of just answering the damn question. When I finally asserted “I am not going online, I am asking you…” she put me on hold then came back and told me… THEN as soon as I walked in and she knew what order I was picking up, asked “Do you want to take a picture of the menu for next time?” I simply said “NO”! But I wanted to say so much more; but I just decided THAT WAS MY LAST TIME GOING THERE‼️

I get the world we live in is truly disconnected, and customer service at large is pretty non existent, but some things I have no tolerance for, and rudeness will ALWAYS be one of them.

I’ll spend my money where I’m...

My friend and I have a fairly long-standing Sunday brunch tradition, and we'd fallen into a bit of a rut of the same three or four places. This morning, she texted me and suggested we try Flynn's after she saw them on a quick Google search of "brunch near us". Best idea she's ever had. After one visit, it's officially my favorite local restaurant. I had the chicken & waffles, which was made with the most delicious fried chicken breast I've ever had, on top of perfect waffles, drizzled with absurdly delicious honey sriracha sauce. She had the country fried breakfast, which came with perfect eggs, the same amazing fried chicken breast, pleasantly surprising grits, and a lovely sausage gravy. The coffee is wonderful, the service is friendly and efficient, and they take reservations. We plan to come back every possible Sunday until we either burn ourselves out or they stop letting us in the door. I went to work right after, and I made my co-workers order from here on Uber eats as soon as I walked in. They're currently destroying their order with great enthusiasm and a bunch of little...