Auntie Anne's — Restaurant in Raleigh

The food is delicious but the customer service is awful. The first time I came was around 5:00ish, I had a guy who was rude. He was unhelpful with the menu and unresponsive. He rushed us into what to get when I asked for a moment. Once I got my food, he walked away without saying a word.

The second time we came around 5:30-6:00. We had a woman who also rushed us. She was again, not very helpful & had terrible customer service. I apologized for taking so long to order after asking for a moment & she just stared at me. Again, once we got our food she walked off without saying anything.

I understand wanting to go home already but there is no need to be rude. The food is amazing but isn’t good enough to deal with terrible customer service. Both times I almost decided not to get the food. I do not recommend coming here & won’t...

On Tuesday, November 19, 2024 at 1:30 pm I came the Aunties Anne’s store on the Upper level at Triangle Mall and was greeted with the most disrespectful employee I’ve ever seen . I simply asked could she make an order of cinnamon sugar nuggets and she quickly and abruptly said “NO” because the ones in the warmer were made 10-15 minutes ago. I have an allergy so I asked nicely again and she said that “our store doesn’t do anything made to order which is puzzling because I worked at many Auntie Anne’s stores (Triangle and Crabtree ) in the past and this was never an issue especially knowing what the corporate policy is. She did not have a name tag/Apron/ headwear/ or gloves and would not give me her name so I will be reporting this to corporate!

I was told the store...

My husband and I went there around 11am today. They informed us it would take a little time. Around 1130 they werent done, yet we waited a little longer. Finally when ordering the cashier young gentleman who wore glasses assisted us. He then asked the one preparing the pretzels(young hispanic) a question who rudely used a derogatory name to wait up and hold the hell up. On top of all this, there was loud music playing with the N word being used.

I find this to be very unpprofessional in a setting such as the mall. The one preparing the pretzels was very rude to us and to his co-worker. I wanted to leave feedback in hopes of properly training as dealing with me as a...