Blaze Pizza — Restaurant in Rancho Cucamonga

After going there multiple times, the place has gone down recently. What used to be a 5 star place is now germy (counter wasn't clean), cheap on toppings (if they had it), no soy free vegan meat, giving me a hard time, misleading, if not downright illegal. It just seemed like the staff weren't taking their jobs seriously.

They're really out of touch with the local needs - taking away the gluten-free vegan crust that they thought no one wanted only to bring it back from losing their customers. Also, the vegan toppings come after the meat, which makes the meat contaminate them - it tastes bad and is unsanitary. Have it switched like Pieology please!

They would say I could have a discount on something only to rescind it at the register. I would ask for more toppings, but they said I had enough - for oregano? Really? The food tastes like it's been touched with germs - not really fresh and clean anymore. Look: the cilantro had pepperoni, cheese, etc. in it - they had to reach towards the bottom to get at it - I was disgusted by then, that I got less then I should have. They ran out of mushroom and wouldn't go to the back to get more. Really, for such a cheap, abundant ingredient?

They said that I could apply a coupon if I would come in. So I came in and the people there said that the person left and they can't take it. It's false advertising. Instead of apologizing and offering something for the issue, they give me a harder time. Get your act together Blaze - it's making the whole plaza look bad. These restaurants here always struggle to do well at this location, Luna Grill too. With multiple failed Asian restaurants, like the Magic Wok, that failed to work here, seems like history is repeating itself once again - and with good brand names too! I say we should get rid of failing restaurants here, outside of maybe The Habit, before they fail. A laundromat could do better than these can! A lot of vegans are here, so maybe a vegan restaurant would help, as Thai Vegan's too far away.

It's gotten to the point where I'm on the verge of not going back. I may or may not, but...

Blaze is normally one of my favorite places to grab a pizza. Not anymore, though. Save yourself the trouble and never order online. In fact, don't even walk in if the manager is working. Every time I order online, the order delivered is incorrect. I let it slide before because it was one topping I could live without. This last time, I had multiple things missing. I called to nicely ask the location to pay attention to online order details, and the very kind employee sounded considerate and asked if I would like to speak to the manager. I thanked him and was transferred to the manager, who sounded like he couldn't care less about what I was saying. He answered by only saying hello, with no introduction or asking my name, and then proceeded to take long pauses after I spoke. He sounded cold, and like he just wanted me to get off the phone.

I appreciate the employee who answered the phone. To you, I say thank you, and you deserve a better manager. This location needs a new manager who actually cares about customer service.

To the representative that will eventually read this, my answer is no. I do not want a free pizza or coupon that's only valid in store. I will not be visiting Blaze for the foreseeable future. In part because of this experience, but also because of my schedule. If you care about any negative review left, change the management at this location. Otherwise, I don't...

they raised the prices AGAIN ( 12.79$ as of today for a TINY 11 inch pizza) and put even less topping.you can make better pizza at home.on the plus side the dough is pressed in front of you and cook in the oven in front of u. None of the staff wore mask its beyond unhygienic the last thing i want are people talking spitting coughing and sneezing over my food . No one wore gloves or a fish net to avoid hair falling into the food again very unhygienic 🤮 . The drink station was a mess . The floor and chair are so DIRTY and chairs havent been scrub in months if not years . The pizza are always late even when there is not a soul in the store . Very skimpy on the portion ITS A JOKE . VERY VERY SMALL and cramp with "view" on a parking lot not very relaxing . Very dark and unwelcoming at night . If you are looking for well cook pizza nice view big open and fun store go to claremont location instead .NOW SCALPING as of 2024 went from 11.25 to 12.79$ 😱😱😱 for a 11 inch pizza. Thats 25.58 $ for 2 people !!!! Beyond outrageous. at surch a premium price point i expect my pizza to be LOADED with toppings not what they are serving .the reward is even worse you have to spend 150$ for a " free" 11 inch and 250$ for a...