PetSmart — Local services in Rancho Cucamonga

after years of experiencing great customer service here in the grooming department, this was my experience on 01/19/24: I had 2 grooming appointments today at 5 pm with Aspen. Initially upon coming in, she was in lunch and Alyssa greeted me and checked one of my dogs. He is about 80 pounds. Alyssa checked him herself and stated he is matted and quoted me 40 dollars extra for matting. She explained how that is the maximum amount of money that could be charged for him being matted. I said I’ve been here many times and they’ve been matted before and they always have charged 15 dollars for them being matted. She said she would just quote me the maximum price in case they take that long but then said to talk to her groomer which would be back shortly. Aspen showed up, and she said she would check the other dog first, the smaller 10 pound dog. She checked her and stated she wasn’t that matted. That her head and tail are okay And she wouldn’t have to shave her completely. Then she went to check on the the big dog in the back and Alyssa went inside to talk to her. She came back and changed her mind and said it would be 40 dollars extra for EACH for their matting, after talking to Alyssa in the back. I argued that why she changed her mind if she already stated she was not that matted, plus there is a huge size difference in both dogs and Alyssa stated 40 would be the maximum price to charge for matting for the 80 pound dog, so why would that be the case for the smaller 10 pound dog as well after she stated she wasn’t that matted. She changed her mind again by stating that actually if she wanted she could charge over 40 dollars on matting on the big dog if she wanted, and I stated that Alyssa said that would actually be the maximum price . So does each groomer have their own price policy,? Why does each groomer blurt out different prices and maximum they would charge and change mind of prices after being talked to by another groomer not doing the job. Also why not the 15 that I was charged before, which are clearly written from previous notes of years of history in this place. Furthermore, if the customer service couldn’t get any worse than this, Aspen outdid herself by stating “well you could take them home and brush them out yourself.” These groomers demonstrated poor customer service and unprofessionalism; the worst I’ve seen in my entire life. It was Friday night, the supervisor was not around, and they thought they could get paid to treat people and dogs like trash. Stay away from these two...

I have gone to the Rancho Cucamonga PetSmart for years. I am a dog breeder and spend thousands of dollars there a year. A little more than two months ago I bought a two pack of dog dewormer ($30+). I realized it was not going to be enough medicine so I went back to the same PetSmart and bought the six pack of dog dewormer ($60+). I forgot to get a refund on the two pack of dog dewormer. Last night I finally remembered to go to PetSmart to return the Two pack dewormer. I had the receipt for two pack and I also brought the receipt for the six pack to prove why I was returning the item. The cashier told me that she could not refund me the money for the item because it was past 60 days. She stated she could give me store credit. I was ok with that because I always shop at PetSmart. Another cahier (woman with a tattoo of scissors on her forearm) came over and was very rude. She scolded the employee for attempting to give me a refund. She did this in front of several customers. Not privately. She then was rude with me and told me I could not get ANY refund because it was past the sixty day mark. I explained to her my situation on how I upgraded from a two pack to a six pack and showed her both receipts. She was rude and told me no and continued to scold the cashier. I took my product and left. I will never shop at PetSmart again. I will go to petco now. Given the fact that I upgraded the product, and the product was not a highly perishable item, I felt that she could have made an exception on the store sixty day return policy. Aside from that, it was very unprofessional for her to openly scold the cashier and be rude...

2025 still dead fishes in the tank .be careful bringing sick ones into yours.SCALPING CUSTOMERS.prices are beyond outrageous amazon is way cheapper delivered to your door.( mind you petsmart doesnt price match either )Don't purchase fishes there you might contaminate your heathly cycled tank with sick fish . So many dead fishes every time i go there . Its really sad .you see other fishes feeding on the dead ones not to mention all the dead beta fish . It takes less than 5 min to check all the beta and make sure they are all ok . Some were really stress with damaged and missing fin . The selection of fresh water fishes is very small ( just your average beta and tetras) nothing fancy .the fishes are overpriced compare to some mom and pop/ smaller fish stores . As for dog food they have all the main brands produced by mega corp ( some are cheap garbage for dogs with colorants and not so nutricious at all) however if you are looking for specific holistic / more healthy alternatives they had a few but non chain local pet store have better selections ( especially if your dog has allergiesor a very specific diet). Same thing if you own a rabbit the selection of hay toys accessories and treats is very very limited and so overpriced its outrageous ( and than stores wonder why they loose customers to amazon...) . Skip petsmart go to a local pet store where they actually care about the animals health and well being .The only positive things are 1 , the store was clean 2 Your dog is allow inside the store 3 the aisles are nicely organized and spacious 4 the staff is nice...