Dunkin' — Restaurant in Rancho Cucamonga

I came to this Dunkin’ Donuts on Mother’s Day because I was craving a refresher, I will not deny that they are good, but I should’ve went with my first mind in going to Dutch Bros or Starbucks. When I ordered my refresher, I asked for cold foam, which has never been a problem at any of the Dunkin’ Donuts from California to Vegas as I live in both places. I’m always able to get cold foam with any drink as an add on, but on this particular day they told me they were not able to add it to my drink. When I got to the drive-through window, I proceeded to ask them who I couldn’t get cold foam they said they charge which of course I’m fully aware of and did not have a button for cold foam. I don’t mind paying if I want it and it’s something extra I’m gonna pay for it. She said she didn’t have a button to add cold foam as a charge so she wouldn’t know how to charge me for the cold foam because it’s not free. I’m still confused on how she couldn’t charge me for the cold foam then she proceeded to look at me with an attitude. I just wanna say people’s worth ethic these days are horrible especially this Dunkin’ Donuts. If I could give it a zero rating I would I will not be returning to this place and you...

This is my usual spot for coffee and drinks due to the affordable prices but I am APPALLED with who I assume is a new hire. Ordered three large drinks in the drive through with a cup holder and was given a single cup holder and as she hands it to us, it snaps and falls into my drivers seat. She stood there, didn’t try and grab the drinks and showed zero sympathy. She did not APOLOGIZE. Merely said “I’ll make you another drink.” And offered napkins, extremely monotone. We pulled up to the front completely upset and angered and all she did was give us the new drink and some napkins and again, NO APOLOGY. She ruined the carpet and just did not care. We would not have been as upset if she tried to help or even apologized and shown sympathy for spilling it on not only my mother but the interior of my car. She must be new. I can sympathize with people working food service/customer service but NOT those who just do not care. This is the worst experience I’ve had at any drive through, I’m not one to complain but when my car is left sticky and watery by someone who doesn’t care about anyone but herself, I have a lot to...

They have been a lot faster with phone app order.i do appreciate that they display the calories for each donuts . For the drinks its a hit or miss depending who make them .staff isnt the most helpful nor the most welcoming.Extremely dry and old tasting donuts .felt like they have been sitting on that shelf for 3 or 4 days . Not fluffy not warm .makes you wonder how many days old is the donuts and if they are properly removed every night . No comparasion with the fresh /hot one at krispy cream. Dunkin donuts donut taste extremely stale won't purchase a donut there again . Plain nasty and a huge disappointment. Wish the brand hold better higher quality standards . They don't... even the mass produced donuts at ralphs taste fresher and less dry than the one sold at dunkin . You can find better donuts better pastrie elsewhere. The manager is so tight now they force you to buy 5 mumchkin instead of 3 ridiculous if purchased in store ... the location isnt all that either you will have a view on the parking lot .no sitting space outdoor only indoor . Wifi is free you can sit and...