Nekter Juice Bar — Restaurant in Rancho Cucamonga

On July 11th 2020 I ordered a banana berry bowl. I asked that no Acai be placed in the bowl die to food allergies. I asked that the Cherry?? be used instead of the Acai. I let the cashier know multiple times to please swap out the two items. She said yes no problem I made sure to put in the ticket no Acai. I used my reward points of 400 for the bowl.

When I was handed my purchase it had two bowls inside. I let the workers know I only ordered one. And that I think the additional bowl belongs to someone else. They took the extra bowl. On the bowl I took it is written on top no ACAI. I asked the girl ate you sure this has no ACAI in it because I am allergic. She said yes I made it myself. The bowl looks exactly like the photos with ACAI in it. My gut said it was wrong but she was adamant that it had no ACAI.

I ate half the bowl, but my gut kept telling me something was wrong. The next morning I woke to a breakout on my face and both arms. The bowl clearly had ACAI in it. Thank goodness I did not eat all of it, because I could have gone into anaphylactic shock and would have to use my epiPen and go to the Emergency room.

This was the first time I ordered a bowl from Nekter, and these were the results. I am disappointed on so many levels. People need to understand and completely pay attention to what is ordered and stated by a customer. Food allergies ate nothing to be played with. Not a happy customer at all.

P.S. I kept the receipt and have the 2nd half of the bowl still in my freezer for proof of my...

Dear Nekter Management,

I’m a regular customer at this location and usually look forward to starting my mornings here. However, I need to bring something to your attention regarding the customer service experience.

There is a young lady who works most mornings, and unfortunately, her attitude and demeanor are consistently rude and dismissive. I’ve tried to overlook it, as I understand everyone can have tough days, but this seems to be her regular approach. Each time I visit, I notice the same behavior not only toward me but also toward other customers.

It’s reached a point where it makes me not want to come to this location anymore, as dealing with that kind of treatment first thing in the morning is very discouraging. I truly believe she would benefit from additional customer service training to help her better represent the Nekter brand and create a more welcoming environment.

I enjoy Nekter and hope to continue coming here, but I wanted to share this feedback so the experience can improve for myself and others.

Thank you for your time and...

The fact that I have to do this to get a response is horrific. I visited this place almost FOUR weeks ago and paid way too much for what quality I received, so I called…no answer. I then went to the corporate website and after 4 submissions and 8 emails and three weeks I finally get a response that the manager of that location and the owner will be notified and I will be contacted. Well another 6 days has past and I even left my number with a promise that the manager would get back to me. Yesterday, the did not answer again and I got a voice mail so I left one for a phone call by the owner…..NOTHING! I would have been happy with a redo of my Açaí Bowl, but now I want my money back and I will never ever endorse this company and for sure this location. You should not give this guy your hard...