Taco Bell — Restaurant in Rancho Cucamonga

Horrible customer service today Saturday 7/8 at about 8pm from the girl working the register/drive-thru. I ordered here last time and even though she gave me attitude for asking for hot sauce last time, when supposedly they were out, then magically two customers later I see her hand out hot sauce to another customer who ask, then wants to drop it in my hand. I let slide, because everyone has there days, but then again today. I walk in, order off the app and wait for my order or name to be called just like last time or anytime I’ve order Taco Bell off their new system or off the app now. There wasn’t a red flag until I watched this lady come in after me and order for her and her kids and get their order before I do. I go up and ask if my order is ready and she turns around and the order that has been sitting there for at this point I don’t know how long, just so happens to be mine. Of course, then of course she didn’t put any hot sauce in my bag even though once again I added it to the app. She wants to give me an attitude for asking for the hot sauce, then she drops it in my hand, and then purposely I feel adds ice to the tip top, like if I’m not going to notice or something. Good thing I was eating there and just dumped the drink out and refilled it, but this is the worst customer service I have had and that’s saying something for a fast food location. My expectations are not that high. I would never visit this location and I would warn others to never visit this location as long as she is working the customer service counter. Do better Taco...

I don't need to eat at this store again. There was a member of management wearing 2+" neon pink fake coffin shaped nails working in the kitchen and at the register. While I understand you can have them as long as you wear gloves in some restaurants, I don't really know how you can wear gloves effectively with them that long. And tell me she doesn't skip putting gloves on sometimes. I won't believe you if you say she doesn't, especially when they fit like they do over nails that long.

We paid cash and she took the extra effort to wrap the bills and reciept around the coins and fold it all together into a little wad. This is a HUGE pet peeve of mine. Hand the change first, then bills and reciept on top. Even better if you repeat back what the change is, or count it back.

3 stars because the food was fine. I'm hoping someone at Taco Bell actually looks at these because this store has a problem with management. And yes, we do the surveys on...

Upon entering this location The shift lead acknowledged us only to point us at the digital ordering kiosk and then walked out of sight to drive thru. Of the 2 kiosks only one operated correctly and one of our friends was paying cash. Nobody came to assist us with cash payment and nobody ever came to accept the cash payment and so that friend never got their order, we chipped in and gave our friend some of our food so he could eat. Later the lead came out to the seating area to chit chat with another employee who was on their lunch break, the lead gossiped and gabbed for 5 minutes beforei brought up our friend still wanting to pay in cash. The lead immediately apologized and walked back out of sight. Terrible service... The lead was not wearing a name badge or else I would list her name, she has no shame in her lack of...