Jimmy John's — Restaurant in Rapid City

This was originally posted on YELP on October 15, 2021.

Traveling across country. Stopped at this store for a couple of grinders to take out. Made my order no problem. First this I then noticed there was trash on the floor. Second thing I saw a employee brining out a pan of dough. He started stretching the dough out then he received a call or text message on his cell phone. He reaches in his pocket to get the phone. Once he finished he put his phone back in his pocket then without washing his hands he proceeded to go back to stretching the dough. Third thing we mentioned this to the cashier that this was very unhealthy what the young man did and the response we received was THE DOUGH WAS GOING TO GET BAKED AND THAT THE OVEN HEAT WOULD KILL ANY GERMS ON THE DOUGH. I was baffled by this unprofessional response. The young man was not wearing any gloves. I was so discussed with this behavior that once I got back to my hotel room I threw both grinders away. I have no idea who the shift supervisor was but if there was one on duty he or she wasn't doing there job properly. My wife was so upset she never plans at eating at a Jimmy...

I decided to give Jimmy John's another chance as it's been quite a while I have ordered from them due to the lack of accuracy on orders. I BET MY CO WORKER they wouldn't cut my sub in half or forget my chips. SERIOUSLY! For a $15 fast food I can make for half the price at home you should get the order right. I SAT IN THE DRIVE THROUGH FOR QYITE A WHILE NOT FREAKY FAST AT ALL. Convenience is the only thing saving this choice in fast food, it's generally frowned upon the keep a kitchen knife in your car to cut your overpriced meal with. I have had a comment on here for the manager to make my sub themself. That's great and all but you won't be there every time I order and clearly after over 6 months yall still can't take the half a second to cut a sub. It's an easy job in the first place just do it right! I won't be back unless someone else is buying my meal. I would include a pic but I see the option isn't here like other reviews... visual proof must be hard to explain or cover up with a single...

My photo is an attempt to contact corporate to let them know of our experience with the customer service at the Eglin Street in Rapid City, South Dakota. I love Jimmy John’s. Their food is so good. This particular location I have had issues with on multiple occasions with customer service. I’m not sure when they decided to start having attitudes at drive-throughs. We happen to have allergies, so we understand complications when we order food and are normally understanding to the workers. This time they just told us they couldn’t accommodate us. All we asked was to switch out salami. No tomatoes. Not only did they say they could not do this through drive thru but then we did it online and they messed up the sandwich. They did switch the meat but still added tomatoes. On the other sandwich we ordered in drive thru they forgot the meat all together. On a beach club no turkey?? There was nothing special about it just...