Wendy's — Restaurant in Rapid City

I usually like going to this restaurant as it is close to my work. My mom usually doesn't each much Wendy's and on her last visit about a year ago she went with a few friends and they all ordered at the same time and she was not served her salad until after all her friends were done eating. The manager at the time apologized and gave her a coupon for a free full sized salad. The coupon had NA written on the expiration date. When we were out of town on a trip she found it and knowing I eat at this location she gave it to me. Today, I waited a longer wait than I would normally tolerate, I told them when I ordered that I had this coupon and they said they had no one like that there and I offered to pull up and so they could see it. Upon pulling forward, no one would acknowledge my presence. I finally said into the window can I please talk to the manager, who was standing right there. I showed it to him and told him I would like a salad and he said I don't have a manager by this name and took the coupon. He then told me that if I had a coupon like that I would need to park and go inside. If that was the intent why was this not written on the coupon for in store purchases only? Also, since the expiration date was NA the coupon could have been when the current manager wasn't even born yet! His customer service was horrible and he made zero attempt to honor a coupon issued by his location. They obviously have issues that need to be corrected. I will not go back and I will spread the word. I would award 0 stars but it is making me...

If Google could give a 0 rating I’d do that instead. Starting off I’ve seen public bathrooms at truck stops cleaner than this dining lobby at the time we were there. We ordered, food was sub par at best. At that’s being generous. Not only did they mess up the order and not at cheese or bacon to the sandwich. When approached and asked to rectify this they stated “it doesn’t come with bacon”. And the lady behind the counter who I won’t name here but did name in the survey review directly. Seemed much more interested in her phone than customer service. Yet their menu board clearly shows it does have these toppings. Then rather than remaking the sandwich correctly. They just took it from me, took it in the back and added things to the same shitty made, cold sandwich out of view. Not only was the food some of the worst we’ve had from any fast food establishment. The cleanliness was absolutely disgusting. If this is how their lobby looks. I can’t imagine the condition of the kitchen equipment.

Almost anywhere else in town can produce better food and better service. Don’t waste your time or money here. Don’t reccomend this location, or any Wendy’s location local to the hills as a decent option for food. We’ve given this location multiple tries to do better and are fed up. Will never come back. One of the only places we’ve been to that consistently seems to get...

I am usually a patient person when it comes to business not necessarily having all their stuff together. This place however takes it to a whole new level. Me and my best friend decided to do lunch over to this Wendy's on Mountain View Road, which is the worse of the bunch here in Rapid City. We walked into the lobby and stood in front of the counter. There were 5 employees working and not one of them decided to come over and help us with an order. We waited for 5 minutes before starting to give signs that we were ready to order by fake coughing or tapping on the counter. Still no response from any of them. Then one male that came in was coming into work and saw us standing there in front of the counter. He walked behind the counter, punched into work, then walked past all the other employees to the backroom without saying anything to anyone that we were here!! I guess the manager was either away and this place was left to the minions, or the manager is such good friends with everyone there that they don't care about service! If you need a Wendy's fix, I recommend going to any other Wendy's in Rapid instead of this one on Mountain View Rd. It is the worst of the bunch and for...