Ben Frank's — Restaurant in Redwood City

First, we read read the reviews and discounted the low reviews as difficult people. Reviews stating rudeness and change of hot dogs. Older pictures show casing on the dog. What we had was a low quality dog with no flavor, no casing, that reviewer was correct.

Another reviewer stated rudeness. Spot on. We said hello...no response, thank u..no response, nothing until we were paying. BtW we called ahead of time to ask about what type hot dogs..response ' don't know, there beef'

Ordered a Chicago Dog. NOT a Chicago dog, no snap, no relish, wrong bun, no celery salt no flavor.

Ordered a chili dog. Even though it had beans it was good.

Start to finish the person at the window. Who had issues with our order was on their cell phone the entire time... even when it looked the a manager was speaking to them. I took pics but my wife does not want to get anyone fired.........

2 dogs, 1 fry and a drink 21.00. No issue if it was good.

Back seems good. Food hot and quick.

Front house and management...not so good

Other reviews stating change of ownership which often results in short sighted changes. Unless they respond to this review and announce changes I...

First time going here with my kids. Buy One regular hotdogs, one dodger dog, one chili dog and they charge me two chili dog, and only give me one. So, I tell the guy that I only want one Chili dod, but they changed me two. I didn’t see the receipt in the moment, but when I get to my destination I see that they charged me two. I really don’t want to go back and ask for my refunds, because the lady in the front was supe rude to me. I ask her for my drinks and she said WAIT! I ONLY HAVE TWO HANDS!. The guy who take my order ask what happened? So I tell him that she is being rude to me, and he just roll his eyes on me and walk away. The lady shut the window and I left because I don’t want to be like them. I think they really need new management, but if they are the owner they need to sell or close this restaurant right away or take a vacation! This guys are...

Came with my daughter, unfamiliar with the area so I went by Google reviews. This place sucks, don't waste your money. Food is mediocre at best. Had a hot dog with mustard and onions. Onions were refrigerated for God knows how long, they got moist and tasted old and spoiled. Can get a better hot dog at Costco for a fraction of the price. Daughter said cheeseburger was ok, the cheap sliced cheese was just slapped on and it wasn't even melted. Fries were so so and as they cooled off they got rock hard. Ok it's a fast food place, I wasn't expecting much. However the service was horrible. The old man that took our order acted like I was bothering him when I came up to the window. He was very rude and unprofessional, the lady that gave us our food...