Little Madfish — Restaurant in Redwood City

Little MadFish has taken the prize for worst restaurant experience I've had in a long time. Yesterday was my birthday and my husband and I decided to try them out since we'd wanted to for awhile.

My husband calls them on the phone to place an order for pickup. He gives the woman our order and she repeated it back correctly. We head to the restaurant, my husband gets the food which is sealed in a bag.

Once we get home I open the bag and find that half of the order is incorrect. We had ordered two lunch bento boxes. My husband's order was correct and included chicken teriyaki, chicken katsu, and an avocado roll. My box which was supposed to include 2 salmon avocado rolls was completely wrong. I ended up with salmon teriyaki somehow.

I call the restaurant to let them know the order was incorrect. The man I speak to on the phone seems confused by the situation. He finds my order and proceeds to tell me that my order had 2 salmon teriyaki. I told him that it was incorrect and that the woman we placed the order with confirmed my box for 2 salmon avocado rolls. He eventually concedes this point after the woman confirms that the order was put in wrong.

I told him that my husband is going to bring the food back. The guy tells me I can make your box. I requested that the order be remade entirely. My husband had hot food so it would be cold by the time he made it there and returned. They absolutely refused to do so. I had to explain the food would be completely cold and that this was their mistake. He still refused to do so.

My husband, hearing me argue told me to just request a refund from them and that he would go to return the food. I request the refund. The man on the phone says he can only refund me for the incorrect box and not the entire order. I am flabbergasted. At this point he not only has refused to remake my order but now is refusing to refund me entirely. He told me that he would have to escalate the situation to his manager who was not in and I would have a response in 2-3 business days. I argue my case yet again. I told him this is the first time we have ordered from them and this has been an awful experience. We were clearly at a stalemate since he decided not to fulfill either request.

My husband arrives at the restaurant to give back the food. The man begins arguing with him too. My husband demands the refund and after about 10 minutes of back and forth conversation finally gets the man to give the refund. I don't understand why they couldn't have fixed this up front. This is a new level of horrible service from restaurant. DO NOT GO HERE. The staff is rude and unhelpful. They don't care about customer experience. This is the first and last time I will...

This place was one of my favorites to order sushi to go. But one day I decided to eat there inside the place with my daughter. The waiter service was terrible. He took my plates of food without asking before I finished eating with food inside. And he gave me the bill to pay and I left my card for him to do. But I neglected myself with a call. I thought he charged my account.I got confused and by fact they charged me. Because he was above us moving the plates even the ones that still had unfinished food. I made the mistake of getting up from the table to leave because I continued with my call. The owner accosted me and with no manners in front of the customers around... to question If I paid the bill... I told him, well, I think that bcuz I left my card and he was supposed to take charge... And the waiter didn't tell me the food was paid in front either. I'm on a call very distracted, My point is that the waiter service there is not good and because of that the owner embarrassed me because I was focused on my call. And the waiter was doing a job out of character. Bad services to eat inside. I do not recommend it. Just to go. And as long as you don't make a mistake because of them. The owner is like poison in a small bottle. He doesn't have a nice to tell you...

Love the food! and I always do… I usually order takeout but today I decided to go in with my family.. I got up to pay after we finished and couldn’t put down a tip like we usually do. I didn’t think anything of it until the woman at the cashier told us to put a cash tip on the table since we didn’t put a tip on card. I understand some restaurants require tips but it’s usually already put on your receipt, and at Madfish it’s usually an option. She spoke to us in a manner so ugly and rude, telling us that that her and the kitchen staff didn’t want to work for nothing. The cash tip we would’ve left after she asked for it was out of the picture, my father tried to explain we usually always tip, that this time we couldn’t but she responded saying that we never tip. I felt so upset after, my family and I have loved coming here for years but now we might have to stick to take out if it means we’ll be rudely forced...