Starbucks — Restaurant in Reno

Worst Starbucks experience EVAR. Got to the front of the line at 8 amto find out that:

1. sold out of blonde roast
2. sold out of pumpkin spice (for a co-worker)
3. asked for a breakfast sandwich, but couldn't get one because the oven was broken
4. could not buy a banana, because they were reserved for smoothies

Any one of these things on their own would be no big deal, but all of them on a Monday morning? A broken oven is understandable, although to be sold out of blond roast and your signature seasonal flavor at 8 am shows a severe lack of forecasting ability by local management and/or corporate support. Or they don't care because it's inside a casino with a captive audience.

Either way this store is an embarrassment to the...

Can you give zero stars? The staff was very slow and we were waiting in line for almost 20 minutes. Then they handed us our drink that were both wrong. The first drink had no whip even though we asked for it like 3 times. And then the non dairy drink I ordered (because I have a dairy allergy) was made in a dairy blender, and we watched them put milk in it! I had specifically asked for almond milk so this was very frustrating. I tried to ask them to remake it because I couldn't drink it without getting sick, and they told me I was wrong and it was definitely almond milk. It was a very frustrating experience. The staff was very rude about it and didn't even offer to remake it after. I got a refund and left. Very...

Did a mobile order for myself and my hubby so he could have coffee during his morning meeting. There was a multitude of people who are attending the same conference as my husband and also did mobile orders. Were they running behind, yes because of the number of mobile orders placed. The staff was not only working efficiently to fill all the orders as quickly as possible, but they also took the time to answer questions regarding order status and gave a real time estimates as to how long the wait would be or how many orders were ahead of yours. KUDOS to the staff here as they are by far, the most organized and pleasant staff I have ever come across at...