THANK YOU, SAIF!
Dropped by for a grab-and-go light breakfast and coffee at the Grand Sierra Resort & Hotel. They had a nice selection of donuts and desserts. While there weren't many hot coffee flavor options listed, Saif went above and beyond to accommodate me. He was very knowledgeable and first offered me the drinks from the fridge, then explained the available syrups he could use to customize a coffee for me. I decided to go with his recommendation instead of my usual Starbucks stop.
Putting the extra effort to do this review because I was pleasantly surprised by the level of service, especially during the busy morning hustle & bustle. Saif wasn't trying to shoo me away and rushing me to place my order. I also noticed how well Saif managed and guided his team--they were professional, efficient, and provided great customer service.
It's rare to experience that kind of attentiveness and teamwork in such a fast-paced setting.
While writing this, I'm sitting at the table enjoying my morning snack and I continue to see them do a great job and making the extra effort to acknowledge their customers.
No...
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