Long John Silver's | A&W — Restaurant in Rich Township

Not the pirates bounty I hoped for. I placed an online order and waited at least 20 minutes in the drive thru to pick it. Literally the manger who was at the pick up window told me I would need to come in. I explained I did not hear him say that at the ordering speaker, but even in that case I would not have been able to reverse or move my car to comply. I explained that I had made previous online order pickups in the last few weeks without issue. He countered with an admonishment (as if I were an employee) that window pickups (online, Uber, Grubhub etc) were not allowed. He would remind all of his employees of that fact. He complained that the necessity of coming in was so that the video camera could capture the persons image. I explained had I known, when I placed my order, or from prior experience I would have respected that policy, however I had just waited a long time in line at the drive thru and was suffering from back pain. I have the credit card that I placed the order with along with any other verification that he might require. The manager was adamant and continued to argue at length. He seemed very upset. I gave a final appeal and he ultimately relented, but with no sense of customer service or respect for the fact that his employees under his direction were not following his rules. To add insult to injury I told him my name for the order and he couldn’t find it. Subsequently, asking me to verbally repeat the entire order. I pulled up the order and receipt from my phone since he seemed to suggest that unscrupulous persons were (stealing) pick up orders, and that’s what led to his no drive thru pick up policy, This was my last visit at LJS, I will not be returning. The wait, the customer service, the employee attitude, and the operational readiness was horrible, the worst that I have ever seen. Especially frightening was that the manager was involved from the beginning. And all the while he wasted 5 minutes or more treating me like a criminal for picking up an order that I paid for and offered proof. The manger showed no sense of urgency for the cars that were lined up behind me in the drive thru lane. So much for fast service. More striking…I guess he was going rely on my word as to what I ordered, rather than ask for an order number? Not very bright management decisions, and definitely bad for business. As soon as I got home, I received a pop up on my phone from Google maps to do a review. What do you think my comments were? Ironically I have lived in the area well before this store opened and had never eaten there before. About a month ago, I thought I’ll try LJS for lunch. I enjoyed the food and chose it for lunch 2 or 3 weeks in a row, with an online order. This is a case of how one bad apple can destroy goodwill, and a thriving business. Sad I really enjoyed the food, but the manager has left a sour taste in my mouth. Ahoy LJS, things just did not work...

The service at this location is absolutely horrible! I placed an online order. My mom drove to pick up the order. When we pulled up to the drive-thru my mom informed the female employee that she was picking up an online order. F.e.-You have to come in. My Mom- Why do I have to come in? F.e.- Because your order isn't ready. My Mom- Well, I can come back around if that's okay. F.e.- What's the difference of you coming in? My Mom- I'm disabled. F.e. Are you really?! My Mom- Who are you talking to little girl? Where's your manager? F.e. You can pull up, and get your order. My Mom- Where's the manager? F.e.- Just pull up, and get your order.

My mom pulls up to the window with her PERMANENTLY DISABLED placard in hand, and the manager is standing at the window. My mom tries to start explaining the situation, and the manager would not let her get a word in. She tried to explain that people come through the drive-thru all of the time, and claim to be disabled. That's why they have to tell people to come in. As my mom is trying to tell her that's not the issue The issue is that the employee questioned if my mom is actually disabled. She just wasn't trying to hear it. She kept asking what kind of sauces we wanted. We're telling her we don't care about the sauces. We want the employee and the store owners info. She informed us that the store owner/manager doesn't give out any info. for people to file complaints. "All she is going to do is give the complaints back to me, so that I can deal with it." She never offered an apology. She just kept being dismissive, and closing the window in my mom's face. This experience was so unnecessary and unacceptable. F.e- Regginae Manager-Dominica Owner-Catherine

You all have to do better. Nobody should be treated this way. Especially a person with...

One more time-DO NOT SUPPORT THIS ESTABLISHMENT. THEY WILL RUIN YOUR DAY, GASLIGHT YOU, AND GIVE YOU THE WRONG ORDER TO TOP OFF THE DISRESPECT THAT YOU WILL RECEIVE THERE! The server there was very rude and disrespectful. He gave another patron my food order and then started to berate me for him not doing his job and checking receipts to make sure people have the right food. I was very hurt and taken aback at how he talked to me and treated me. It was not warranted. I tried to talk with him about how he was being disrespectful, then he just ignored me and continued to be crude and disrespectful. I called my wife to let her know what was going on, then he decided to bathe in the conversation, talk more crap, and try to berate me again while I was on the phone with my wife. All of this could have been avoided if he just said, "My bad. Let me get your food order corrected." But no, he wanted to embarrass me for some reason because he was having a bad day. I will never come to this establishment ever again, and I will tell others the same. I live in the area, and it's a shame that they treat people in the community like this. They will never get my business again. This occurred yesterday 10/30/25 at 7p. And after all that, he still ended up giving me the wrong order after I waited patiently after being disrespected. Also, he locked the doors early, so nobody else could come in and order. So I had to wait 10 minutes outside before he came to open the door again. Don't support this establishment. The service is trash. The servers are trash....