The Great Outdoors Sub Shop — Restaurant in Richardson

Based on my experience today at Great Outdoors in Richardson off Campbell road, I will not be returning. The drive thru lady has a BAD attitude. Her tone and expression is demanding and rude and feels somewhat hostile through the intercom, I’ve had a couple of bad experiences with her before and this one was so bad I felt the need to write a review after reporting her previously. When I pulled up to the drive thru window, I could see her taking orders over the headset, she would mute herself, make fun of the customer and laugh with the rest of the employees. She was even making fun of my order and how I ordered the works without tomatoes to her colleagues while I was waiting on my food at the window, this really made me feel unwelcome and uncomfortable! If I order ‘the works’, it means I want everything on it so I don’t have to say every little thing I want on my sandwich and then I say no tomatoes because it’s one item I don’t want on, I was just trying to make your job easier but I guess it’s all about being rude and making fun of the customer while muting your headset and laughing with your colleagues. My order was wrong too, I wanted two kids meals and I only received one, I also ordered 4 chips and received 2. The food is great it’s just that you have someone who is very rude and makes fun of customers behind their back/in front of their face that makes me never want to come back to this location. She probably would have gotten my order right if she wasn’t muting herself and making fun of people to...

Absolutely my favorite sandwich spot in the area!! If you don’t love it, you’re doing it wrong?

We went through the drive thru about 3:30p today, no one ahead of us and one person behind us. I’m not sure how many people were inside, but it did take a few minutes to order. The speaker volume was low so when we were asked to hold we thought we were supposed to order, so we had to repeat our order when it was actually time to order. For those that haven’t loved their order, you need to modify the sandwich to your liking.

My go to for the past 20+ years is a #5 (roast beef and cheese) on a croissant with muenster cheese instead of provolone with the works (lettuce, tomato, oil, vinegar, oregano) and mayo. Shakes are made with real ice cream - thick and delicious. My husband got the outdoorsman on a croissant, which as a recent sandwich convert, he says makes his tummy happy. So, if those aren’t two ringing endorsements, I don’t know else you’re looking for! They also have the good thick potato chips, Miss Vickie’s?

It does take a minute to make your sandwiches, but that’s because they make them with care and the meat is cut fresh and the ingredients are fresh. You pay a bit more for a sandwich but it’s also just a better sandwich. I’m happy to sit in my air conditioned car and wait 10 minutes for a delicious sandwich 🤷🏻‍♀️ You get what you pay for and this is worth every penny!

Did I mention we drive from Wylie just for this sandwich? Because we do lol Go get...

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The Great Outdoor Sub Shop is such a cool and unique spot! I decided to visit after seeing that they won Best of Richardson—and it absolutely did not disappoint.

I really enjoyed the variety on their menu — they offer so many different and creative sandwich options that you don’t usually see at other sub shops. One thing that really stood out to me was their Eat Out Healthy menu, which actually lists the fat and carb counts, and even Weight Watcher points. It’s a thoughtful touch that shows they care about giving people healthier choices while still enjoying a great sandwich.

The shop itself has a lot of character and charm. I loved seeing the sign about the “Great Outdoor History,” noting that the very first handmade sign came from their original downtown Dallas location back in 1973. Details like that make the place feel authentic and rooted in tradition.

For my meal, I went with The Invention — hickory smoked ham, provolone cheese, cream cheese, and fresh mushrooms, heated on country wheat bread. It was absolutely delicious! No surprise that Esquire Magazine voted it the Best Sandwich in America in 2008. The flavors balanced perfectly, and the cream cheese gave it a unique twist that made it stand out from any other sub I’ve had.

Overall, this spot puts a fresh and original spin on the classic sandwich shop. With its award-winning reputation, great food, cool vibe, and sense of history, it’s definitely worth...