Paleteria Nuevo León — Restaurant in Richardson

TLDR: Order a beer alongside your tacos at the Taqueria & Tamaleria register. Avoid ordering at the Paleteria, unless you enjoy getting bullied by and watching as the employees chat among themselves right in front of you for 20 mins instead of grabbing the can.

Let me start by saying I've been a customer at Taqueria & Tamaleria Nuevo Leon for years. The tacos are outstanding, trompo Tuesday is a great deal and yet still amazes in quality, and the kitchen and wait staff always work hard. Unfortunately, that longstanding positive experience at the taco shop is being hurt by the service at the new adjacent dessert venue.

On several (5+) of my most recent visits, the same two employees at the Paleteria Nuevo Leon register were unpleasant and unhelpful. On one occasion, the man who took my order was incredibly condescending, and after I paid, both employees proceeded to socialize for about 10 minutes right in front of me while I waited. I'm fine with waiting if they're flush with orders, but they were just leisurely chatting. When, after about 10 minutes of this, I eventually asked about the canned drink I ordered, I was met with the same belittlement. It took about 20 minutes from the time I paid to when the guy felt like heading to the back to grab me a can. After a hard day's work, I don't want to be ignored and bullied at dinner.

It’s a shame to have a great time at the taco shop ruined by the disrespectful service next door. I hope management addresses the issues at the new Paleteria, because I want it to deliver the same great experience I’ve come to expect from the...

The reason I give it 3 stars is because of the wait I honestly wanted to leave a 2 star review but felt bad because I don’t want to be mean but I came on a Friday at 8 and yes I know it will be busy on a Friday but I waited almost a whole hour I’m not a liar I’m even posting a picture what time I came a whole hour for a concha ice cream sandwich and hot Cheetos I think the guy in the front was new because I asked how much longer and he was shocked I hadn’t received what I ordered yet after 30 minutes I think he didn’t give the receipt to the person prepare the orders and even after that it took another 20 minutes I think they either need more people or someone else to help the guy in the front I came here because I saw good things about it but I don’t think I’ll come again I didn’t even get to sit down and enjoy it because they were going to close already had to eat in my truck which I didn’t want to because I had just cleaned it. I’m never the type to leave a bad review EVER but I mean really I had to go up THREE times I’ve never had to wait this long I mean everybody else’s orders where coming out except mine for two things I mean...

✨ I want to personally invite all of y’all—if you’re anywhere near Richardson, there’s a magical little spot you have to check out! Paleteria Nuevo León is a hidden gem serving up all your cravings—from sweet to spicy and everything in between. 🍦🌶️🍓

Today, we’re celebrating International Ice Cream Day right here, and I couldn’t think of a better place to be. The flavors are amazing, the treats are unique, and the customer service is top-tier. The people here truly care and make you feel welcome the second you walk in.

Whether you’re stopping by for a refreshing paleta, a flavorful snack, or just a moment of joy in your day—this place delivers. Don’t miss out on this local treasure!

💛 Go treat yourself....