Bespoke Bakery and Cafe — Restaurant in Richmond

Ordered a cake from this location around a month in advance. My husband picked it up the day of my child's fourth birthday party. He also purchased a cupcake while in store and said it was “disgusting.” He said they were not friendly to him upon pick up. I had sent an inspiration photo as well when placing the initial order, I was unsatisfied with the presentation overall. Obviously no two cakes look exactly alike but I was not satisfied with the execution of this cake. Let’s get into taste, we had a multi layer cake, top tier was vanilla, bottom layer was chocolate. Vanilla was bland, not quite as bad as the chocolate but very dry and essentially flavorless. Chocolate layer was so dense, biting into it was like biting into a gummy worm that had been soaked in water. Not a single person that tasted this cake was satisfied with it, everyone who ate a piece did not like it. It was truly a humbling and embarrassing experience for me. I realize you can not always put your faith into small business. Upon contact they did not offer a complete refund, I feel that we were ripped off entirely. Instead they offered partial in store credit and said “if you had returned it we may have been able to do a little more.” We paid $175 for this cake. We will never be doing business with this establishment again and i’d highly recommend you do the same and steer clear of this place. Bad customer service and...

Bespoke made and delivered my wedding cake for August 24th, 2024. The cake was four different flavors due to it being four tiered. The flavors and sizes were 6” - lemon cake, strawberry filling, vanilla buttercream, 8” - chocolate cake, coconut filling, almond buttercream, 10” - champagne cake, strawberry filling, vanilla buttercream, and 12” - almond cake, vanilla buttercream. The chocolate cake was all of my guest favorite. Everyone at the wedding loved how the cake looked and tasted. They also provide an anniversary cake the following year that is included with the wedding cake so no having to save the top layer. I highly recommend them. Hannah (the owner) was amazing and great. She made sure it was all correct a month before the event. I provided the flowers and she placed them on the cake after decorating it and baking it. We placed the topper on it after it...

I ordered my daughter's wedding cake from Bespoke Bakery and Cafe and the entire experience was perfect. We were invited to a tasting. The bride was out of state and so attended virtually. We were able to select separate icings/cake for each layer and specify the precise design of the cake. The cake was absolutely beautiful and tasted great! We also transported the cake ourselves, which ended up being very easy to do (meaning that the cake was also very structurally sound)! I would recommend this bakery for any event! Thank you for the great experience! I will add photographs when we...