Ridge Thai — Restaurant in Ridgewood

I just came back from this so-called Thai restaurant. What a nightmare it was. I’m so sorry that I didn’t read the reviews before coming here. Not only was I not greeted at the door ( I let that go), but I experienced hands-down the worst service I have ever seen in my life. The appetizers were OK- nothing to write home about, and the server was at least friendly. I ordered a “marinated” chicken dish for my entre and was extremely displeased with it. The meat was dry, not well cooked, tasteless, unmarinated, and did not smell right. After taking one bite, I expressed this to the manager and asked if I could order another dish. The manager was an older woman who was extremely rude—she refused to take my dish back saying that “no one else has ever complained”. I told her that I am now complaining and she said “maybe something is wrong with you then”. I was completely taken aback by her flat out refusal to acknowledge my concern, her repeatedly saying that this is how the food should be. On top of that she directly insulted me. She then walked away without addressing the issue. I got up out of my seat, asked for the owner’s contact information, and she refused to give it to me saying “I doesn’t want to give it to you”.

I am appalled that this restaurant is still in business with this type of manager running the show. It’s an excuse for a Thai restaurant with mediocre food at best and a down-right...

Tonight, while eating my red curry, I encountered several serious issues. The chicken was undercooked, and the curry itself was severely lacking in salt, leaving it incredibly bland. As I continued eating, I suddenly felt something sharp cut my tongue. I pulled it from my mouth and discovered a metal shard approximately 2 centimeters long, appearing to be a broken piece from a metal strainer. This was extremely dangerous and posed a severe threat to both myself and my family members. Had I unknowingly swallowed this piece of metal, it could have fatally injured the inside of my throat.

This level of negligence is absolutely unacceptable. I immediately called the restaurant to report the incident. The woman who answered initially denied that such a thing could happen and then began making excuses, claiming she did not understand the situation. She then passed the phone to her manager, who behaved just as dismissively. They repeatedly offered to refund the meal, but this was not a matter of twenty dollars — it was a matter of my life and safety.

Shockingly, the manager even attempted to accuse me of lying, and both employees proceeded to yell at me for expressing my anger over this life-threatening experience.

If you value your health and safety, I strongly urge you to avoid this restaurant...

I’m so disappointed with this place. I ordered two different lunch specials TODAY one without tofu and one with. The lady with the blond hair repeated back the order as I reminded her that I wanted crispy tofu with my stir fry and no tofu with my rice. When she brought out the food I noticed no tofu on the stir fry and immediately called her over. She was ready to make an entirely new dish but I said no just bring out the crispy tofu which she did. When the check came she charged me for the tofu when it’s supposed to come with MY meal. Then she told me that veggies OR the tofu comes with it and I said yes I know so that’s why I asked for tofu for one dish and veggies for the other. Long story short she DID NOT TAKE OFF THE CHARGE and proceeded to say “you don’t have to leave a tip” I’m in complete shock and very disappointed. I’ll never spend another penny here! Bad business and horrible...