Jack in the Box — Restaurant in Riverside

I visited this location this evening and I wish, at the very least, I could write about an order. However, that could never be the case with such inattentive team members. What I experienced in a matter of 2 minutes was enough to lose my appetite and desire to give a single cent to this place all at the same time.

I have a fine beach cruiser that I rode through the drive-thru and up to the pick-up window where an employee informed me that my order could not be taken there. I advised them that my bike is normally undetected at that spot and nobody is alerted to take my order at the posted menu when I arrive. Another idling female employee near the window needlessly chimed in relaying the same thing I was told only 7 seconds prior. Fantastic, she is on it, wow, give her a raise! I then ask if I may bring my bicycle inside the restaurant so that I may order at the counter instead. The male employee agrees and says it’s ‘okay’. I then proceed to the entrance but not before passing by several loitering, transient people near the door. How welcoming! How safe! Just wow, very inviting!

Before I can place the kickstand fully down on my bike, a stocky female employee clamors “You cannot bring your bike in here!” Just that. There was no “hello” nor gesture to acknowledge my presence.

I know what you’re thinking; where did she come from as hefty as she is! Well, I don’t know and didn’t stick around to find out because I walked right out that door. At this point, I lost my appetite, as clearly nobody’s priority was taking my order. And that’s okay! I’m stressed out too and I, too, want to go home! No thank you. Buenas noches!

Everyone was so knowledge about what ‘can and cannot’ be done. It was very apparent that these three employees would say anything and exhaust zero effort to take 1 order. I just wanted 3 ✨frenchie toastie sticks✨. It’s very laughable if I do say so myself. The company should be highly appreciative these three musketeers work so very diligently to ensure the rules are being followed, in and out of the restaurant, at all times! You guys are on a roll! 👏🏾👏🏾👏🏾

One day I’ll be back for those yummy, yummy frenchie toastie sticks. Hopefully your team members are all on the same page just as they are when it comes to denying me an opportunity to order!

I WOULD rate a zero. However, the poor man at the entrance did indeed help me with the door as I struggled with my bicycle. So for...

Like i said befor.. great stuff and variety.. I want to warn every one about there addicting churros and soda varieties. I love jack in the box food:. Beware of the mini churros.. you will order one order of 5 small sweet pastries.. and for me a large cherry dr pepper and 3 more orders of the same churros.. Thats after eating there earlier same day.. I was up to 2 ordersof them.. making excuses to have to drive near the jack in the box to only get at my highest i ordered 4 oerders.. and make sure i was not being followed or gonna get robbed for the contraband i was now holding in my hands.. i look around looking for any cops.. as i wipe my face and of all the sugar crystals,, safe on my was back to break up the bags.. with intent to distribute to my mouth snd drop 4 or five between the front seets. i will get them in a few days, they still taste good. jk..,The mini churros are addicting and a hard habbit to break.. they are deliciouseand so is the chicken teriaki bowl.. and the separate order of 3 or 2 eggrolls. breakfast sandwiches always good... employes all around have always ben polite...

To Whom It May Concern,

I had a very disappointing experience today at your Riverside, CA location on Chicago Ave (Store #3581). The employee working the drive-thru window was rude, rolled her eyes, and snatched the coupon from my hand after I mentioned I would drive back around to use a second coupon—fully understanding that only one could be used per transaction.

The name on the receipt was listed as Daniela D., though I can’t confirm if she was the individual at the window. The woman appeared young and had light brown or hazel eyes.

Her dismissive and unprofessional attitude made me feel like I was inconveniencing her just by ordering. I nearly left without completing my purchase, but my kids love Jack in the Box, so I stayed.

As a corporate supervisor myself, I was shocked by the lack of basic customer courtesy. To then be asked to wait out front for my food after that treatment was unacceptable—I respectfully declined.

This employee would benefit from immediate coaching or reassignment. I typically enjoy the service at this location, but this interaction was far...