Jimmy John's — Restaurant in Rochester

I’ve traveled to over 15 countries, and this was by far the worst customer service experience I’ve had. I ordered catering for a work event, but coordinating with the staff was a complete ordeal, especially via phone. Some couldn’t seem to follow basic instructions, and they made multiple errors with our order. They also got the phone number wrong even after repeating it to them multiple times, meaning we couldn’t collect rewards on our $500 spend, and they refused to fix it. To ensure the order was correct after I placed it via a phone call, I had to go in person to verify it, only to find out on the day that they still got it wrong. I even asked someone else to call in on the day of the event to ensure everything is going smoothly and he was met with a...

I've been to the Mayo clinic across the street and have never wanted to go in this jimmy johns because it looked yucky from outside. Well indeed it was the worst tasteless italian sub I have ever gotten. I asked for vinegar on the side. They gave me a bunch of oil. The drink was not carbonated and flat. Just syrup. The floor was sticky. It was crowded for what? A bunch of over priced crappy food. I will never go to a Jimmy Jon's ever after this. This was the first and the last. Totally gross atmosphere. And horrid sandwich making skills. They never asked me what I wanted on the sandwich either which as a first timer might have been helpful. Yuck!! Wasted what $5.00 extra dollars for a drink that's undeniable and a tasteless...

Sandwich was good first time here never been here so I don’t really know how to order 😅 as soon as I walked in cashier looked like she was over life impatiently tapping her foot and sighing as I looked over the menu. As a previous customer and food service I didn’t want to keep her waiting cuz I sympathized with her. Regretted it lol. so I went up asked for a classic combo and she only answered very curt short answers and was rude but whatever. “which one ?🙄” “uummmm idk?… Italian club?” “Sooooo a number nine? 🙄” a this point yes whatever I’m hungry.. thankfully I already had a drink. Geesh otherwise it was fine 🙃 she didn’t offer any kind of help or be like these are the options and was...