Panda Express — Restaurant in Rockwall

The food was really good at this Panda for the most part, nothing bad or horrible. We tried String Bean Chicken (Excellent. great proportions of green beans Chicken breast sauce & onion with all of it spot on. ). Mushroom Chicken (Good not great. Sauce smooth, thick, tasty with plenty of salt & savory flavor. Not enough mushroom then added zucchini to fill the gap. Both veg are good though. Very small pieces of meat that were too few but good). Fried Rice (Below Average. It was good, but is it truly fried rice or just boiled with some color added?). Steamed White Rice (Great. Sort of chewy like sushi rice). Chocolate Chip Cookies (average. Texture okay but flavor lacking). Part of the reason I took a star was that there was nothing anywhere that said "Drive through Only" which will turn out to be the case.. Also because the kids meal is only a couple of bucks less than the adult meal but the servings were tiny at least on this trip.. They do include the cookie & a soft drink. I entered the restaurant, tried to get someones attention, walked back & fourth then finally outright said "Where do you want me to wait?" to an employee filling food boxes. She said "We are only doing drive through." I said "thank you". It was odd because I had seen many people in & out with food orders from inside the restaurant. It turns out they were Uber, Doordash etc. So food delivery. I go outside & it was 7pm. Now the drive through line was all the way around the restaurant to the street. So I ordered online. The account took longer to set up than I would have liked. But I had my food & was leaving the parking lot within 10 minutes...

Edit, glad that Covid Era has ended confused business hours and lobby policies. This location never quite returned to its pre covid quality, which I would've rated 5 stars. They've got higher turnover and it shows. Often, there's bits of black, crispy charbroiled "leftovers" in the food because they aren't properly cleaning, scraping, or rinsing cooking equipment between batches. Nothing has made me ill, but 1 of my primary methods of choosing an entree is seeing which has the least amount of grit that shouldn't be there. The drive through is very popular. Those people are braver than me. I wouldn't order from here without seeing the food first. Service can be slow sometimes due to either not keeping food in the bin or newer employees getting lost in the order codes they have to note on the containers. Nothing has made me ill and flavor and cooking, aside from the grit, is standard Panda. 4 stars for food and service if I rate what I eat, less if I rated the stuff I'd avoid from the grit.

Lobby is closed, no dine in service OR to-go orders. This location used to be fine, but if they don't want customers, I'll oblige and...

Placed an order this evening online. Once it was delivered by DoorDash. We realized that the chicken on both dishes was raw and the Lo mein was also not fully cooked. We called the store, the person that answered said it was up to DoorDash on whether we got a new order or a refund. That someone would call us back.

An hour has passed and no one has called back and Panda Express doesn’t want to take responsibility.

Granted they are the ones that cooked the food. Not door dash.

An hour later (8:10pm) we called back and spoke to the same person named James. Who claimed to be the manager and had no other manager on duty.

He said that he called door dash and door dash would calm us within 3 hours. I explained that the food is raw and was cooked by them. We need a meal tonight. Not in 3 hours. He said sorry but it’s up to door dash not Panda Express and they take no responsibility for the food being raw. He said they steady remade the food, I said that’s great but we have no edible food. He said we have to wait 3 hours for door dash to call.

Extremely...