Wendy's — Restaurant in Rosenberg

Was excited about getting the new Wensdays movie meal and went to the drive thru on Wed evening Aug 9th and lady didn't seem to know what she was doing. Tried to order 2 of the Wensday special and tried to give us the reg 10 piece meal. Then we ordered just a 4 piece nugget and she then asked if we wanted to upgrade the meals to a med. Told her to upgrade then she tells us that we couldnt upgrade. So we ordered a med. Fri and med drink since they said that the drink was not included in the special. Had to keep repeating myself multiple times then as I was trying to tell them the whole order to verify they told us to pull up. When I pulled up the manager was at the window and we still had issues with getting sauces. They didn't ring them up correctly. They gave us 6 ss and no mystery like we had requested. When we finally got our food and stated to leave we realized that they didn't even give us our drink or vanilla cherry frosty so my daughter had to go into the resturant to get them and when she got to the counter the manager looked at her and then turned her back on her when she had asked for our drinks. When they finally gave us our drink and frostys they gave us choco instead of the vanilla and no collectable spoons to eat them with. While she was in there she also saw a German roach walking across the floor. This is not the first time we have had issues at this 59/ Rosenberg Location was very dissapointed and Idon't plan on going back...

Absolutely awful the service was horrible the food was atrocious and the atmosphere was AI don't want to return back here again atmosphere then employees just didn't care the ice Maker didn't work on the drink machine half the drinks didn't work they were empty on utensils and lids straws etcAbsolutely awful the service was horrible the food was atrocious and the atmosphere was AI don't want to return back here again atmosphere then employees just didn't care the ice Maker didn't work on the drink machine half the drinks didn't work they were empty on utensils and lids straws etc. I would not recommend anybody to go here the staff is horrible they just stare off into the yonder don't even greet you when you come in they just want their paycheck and go home they don't care about any customer service so whoever is doing the hiring process needs to be fired because they don't know how to hire the correct people for the job. So I will not be going back here again(1 exception,"FROSTYS" ) The only good thing was the frosty I give the...

They messed up my order, upon going back to get what I paid for but they didn't include initially the staff member at the register was nice but the staff in the ? Kitchen area ? Looked at me and made a big deal narrating as they prepared the food I had paid for but did not receive. The burgers were bland at best. The spicy nuggets were the best part but still it was over all a disappointing underwhelming experience that was incredibly inconvenient. Management needs to check orders before they go out I'd have preferred waiting a few extra minutes as opposed to having to decide to just take the loss on the money or make the call to inform them followed by a return trip where the staff treated me as though I was the one who messed up the order.

Next time I decide I'm going to "grab a quick bite" after a day at work, I'll definitely be stopping at a competitor instead of subjecting myself to this...