Bruegger's Bagels — Restaurant in Ross Township

This place is so embarrassingly slow, it's like they're punishing you for being a customer. Murderers serve shorter jail sentences than it will take to get your food. It would be faster to plant seeds, breed chickens, learn how to bake bread, harvest the ingredients, and make a bagel yourself. You will never, ever make it out of here in less than 15 minutes. No matter how busy it is, no matter what time of day, no matter how many people are working. You've been warned. Trust me, I've tried. It's impossible. Don't say I didn't warn you. Today, there were only two orders ahead of me with pretty normal orders, a few sandwiches, a few bagels.. but for some ungodly reason it took 30 minutes to get my order of ONE bagel sandwich... just ONE bagel. THIRTY MINUTES. Literally a fully staffed building. THIRTY minutes... ONE BAGEL. I considered just taking the L and leaving. I have a feeling they have that happen pretty often, tbh. This place is just painfully slow every time we've been here to the point we just don't even want to come back. Even if you order ahead on the mobile app, make sure you add about 10-15 minutes to the "order will be ready" time. It's not a bad bagel, but it's simply not...

It’s amazing that every time I go into a Bruegger's Bagels, they are either completely out of whole wheat bagels, or only have a couple left. The McKnight Road store had 5 employees on duty when I visited recently, and only one of them was doing anything—the cashier. While her co-workers were standing around talking (and definitely NOT baking any more whole wheat bagels!), the cashier had to take orders, prepare elaborate drinks, work the register, etc., without any help. I just wanted bagels to go, but was told I had to stand in line and order them from the cashier. I got the baker’s dozen, although I could only get the remaining two whole wheat as part of my 13 items. Then the credit card machine didn’t work, so I had to use cash. When I complained to my wife about only getting two whole wheat, she replied, “What do they care—you still bought what what they gave you anyway!” So now I’m not just irritated, I also feel...

Cannot say enough about this Bruegger's location, the manager and the staff. I started coming here when it opened in the 90's and I lived nearby. We enjoyed their coffee and bagels and this was a mandatory stop for me when I traveled the Turnpike. Well, 25+ years later, we spent several weeks in the area visiting family and we stopped in 4 times during our visit. We were not disappointed. The manager is especially hard working and ensures every customer has a great experience. The bagels were outstanding and each time, we got bagels to go to share with our extended family. Thanks so much for making our recent visit to the area...