Dave & Buster's Pittsburgh - North Hills

Super bummed that this is where my girlfriend was SO excited to go for her birthday… neither of us get any time to ourselves let alone a night of “fun” or especially alone one in celebration.. server mouthed to an expo employee checking on our food and immediately laughed next to us when he motioned that something wasn’t good… half of what we ordered was very clearly sitting out for some time and 3 of 4 orders were supposed to be with fries.. none of our ordered fries arrived until after I asked for just one to be given to us since we were all 90% done with our meals at that point. The server did seem to be trying to check on our meals and was super kind. I get that set in staff can’t always control issues in the kitchen. The staff in general beyond our server Natalya, the girl at the entrance, and the one hostess that sat us was awful… the bartender was BEYOND rude.. I’ve worked in the industry for over a decade at this point. I understand understaffing, I understand being tired and working multiple jobs, and trying to keep a happy face let alone doing your job well… but looking dismissing customers and taking care of multiple others then continuing to chat with co workers then look at the customer you forgot about with attitude and ‘throw’ together a “drink” isn’t service.. if you don’t like being in the industry don’t do it. Clearly there is a distaste with this location and their employees in having any drive to be there and a HIGH lack of employment and HIGH lack of care given to those that show up because it shows in their attitude towards customers. A male server even did his best in trying to help the bartender jumping back behind the bar to let ALL the customers at the bar (of which didn’t have drinks and those that still waited beyond those that had waited so long that they just left) that the bartender would be back and they would be taken care of asap…. $500+ spent tonight and I’m really wishing it was spent on anything else.. I’d do anything to make my partner happy but coming back here to WAY over spend on poor service is not going to happen ever again. I wish we only came here to play games and avoid any employee interaction here. Cudos to the server Natalya for her kindness and being personable with us for the time we were in her section and the server that took action to try and give people a good experience…