Pizza Hut — Restaurant in Rowlett

I called Pizza Hut tonight and placed an order! Apparently, they hired Door dash to deliver it! OMG....What a nightmare! Driver shows up and gives me my order. I pay $32.17 for 1 medium pepperoni pizza (thin crust) , 8 bone out wings and 2 ranch. I tip $20.00! I paid cash for my order and cash for the tip! I walk inside and my phone is dinging telling me my order has been cancelled! Well, I'm clueless because I'VE NEVER USED DOOR DASH! I try to call Pizza Hut 5 times and each time the store just hangs up the phone on me. I open the pizza box and I have a pepperoni and sausage pizza on pan crust! I call door dash, they apologize and call the driver 3 times! Their own driver will not answer them. They say they are filing a complaint against their own driver. Clearly, he didn't want to lose the $20.00 tip he made off of me. Door dash says we only refund the purchase price... not the tip too! I continued to get updates on my phone for the next hour saying I have a new pizza being delivered.... now it's cancelled. Now I have another order coming... Oops, that one is cancelled too! Wtf?!? Basically, I'm out $52.00! I think Pizza Hut should have to tell customers ahead of time if they are going to have Door dash deliver their order. I never would have continued with my order had I known pizza hut was not delivering it! I hear too many horror stories from my son's that use Door dash that's why I intentionally would never- ever use them! Guess I'm going to bed without...

My husband and I order from here about once every week or two, and it's usually just fine. I mean, its pizza, it's usually hard to mess up. Two nights ago, however, we ordered boneless wings, chicken alfredo pasta, and the new p'zone. The delivery was really quick (great right?), but the quality was definitely sacrificed.

For one, the wings were dry and looked like they'd sat out. Disappointing, because this is my favorite place for mild buffalo. The alfredo was cold and dry. And the p'zone just isnt for us, there just isnt much flavor. But hey, that was us trying something new, so we couldn't criticize much for that.

I wouldnt even leave a review if it werent for this final factor. I attempted to call and make them aware of our concerns at approximately 9 PM. They're open til midnight. I called 3 times on separate occasions throughout the night and every time it rang and rang and rang with no answer. I can live with one bad experience every so often. But not being able to get it corrected is a bit frustrating.

Honestly, my husband and I decided that night that maybe it's time to find another favorite. Disappointing. Quality shouldn't be sacrificed in the name of a quick delivery. Hope you guys get things...

I was unable to order online due to my neighborhood being in a new development so I called in and attempted to explain my situation. I called and was put on the phone line with someone who was not even in the same area as me. I explained the situation and they kept repeating that I was out of their delivery area and asked if I could do carry out instead. I explained I had been drinking and was trying to be responsible, told her that I am only 5 minutes away from the store, and that it's just my address is not yet recognized by whatever mapping software they use. The woman on the line just kept repeating she can't deliver there. So I asked if I could be transferred to the actual store and she said she could and transferred me. I sat on hold for about a minute and a half before it automatically hung up on me.

I understand it's not any employees fault and this isn't a judgement against them. I used to work at Domino's for 4 years so I understand it's just non-sensical/greedy/understaffed corporate decision making that can't make wiggle room for an "unknown address" and hiring an out of area tele-company to take pizza orders to save on...