Capriotti's Sandwich Shop — Restaurant in Saint George

Update 12-28-21: Well, once again, food is good but this is about service (again). I ordered a small Bobbie and was told that there was no cranberry (due to shortage) if that was OK. Since I was taking the sandwich home for lunch the next day at work, I was OK with no cranberry as I had cranberry at home and would just add it to the Bobbie. Disappointingly, what I found the next day when I went to add cranberry to my sandwich was a roll with some mayo, about 95% stuffing and VERY VERY LITTLE TURKEY inside. Isn't that the basis for Capriotti sandwiches....turkey? Prices go up but if there is no shortage for the main ingredient (turkey) then you should not be shorting your customers....not if you want to continue staying in business. 2022 will be a trying time for businesses and customers. Franchises and corporates need to focus on maintaining the customer base to keep their doors open. The cost of eating out is getting too expensive and, truthfully, Capriotti's product is not so unusual that folks can't make the same EXACT thing at home for a fraction of the cost and still eat well. And, given the fact that our economy is getting worse, businesses and their customers should really work together to help keep a business afloat because the current government doesn't care about the American businessman.

Food is always good. Unfortunately, this review is for service. No other patrons and their pepsi machine was out of drinks. Not all, but they were doing nothing to check their machine. Only one employee doing everything while all the others were hiding in the back, talking. Really ? Where's the...

I would give this restaurant negative stars if my review was only based on customer service. I walked into the shop today and stood at the counter being completely ignored for 3-5 minutes. One team member did eventually say “hi, we’ll be right with you,” but then I was left standing there for another few minutes. Eventually a girl came from the back to the counter to help me and she was very nice. Maybe she had left to go to the bathroom? That’s fine if she did, people have the right to use the bathroom at work, but there were three other team members who all should have acknowledged the customer as soon as I walked in the door. Instead of stepping up to fill the role of the absent team member (the girl who may have gone to the bathroom) they all just let me stand there. It was awkward and annoying and frustrating because I was in a hurry. I also ordered online And my food was ready so if any of them had spoken to me they could have helped me in less than a few seconds.

That being said, I ordered a pastrami and a beef with slaw For my husband and I to share and we both agree they were some of the best sandwiches we have ever had. There wasn’t one thing wrong or that could have been improved with either of the sandwiches. I’d give this place a thousand stars if my review was only based on the food.

Customer service is so important! We are coming into your store to buy from you and support your business. That deserves at minimum common courtesy and even the greeter at Walmart says hello when I walk...

While I can't say the place is quite perfect, I can say it's a great option at a fair price. From the impression's I've had from others, it seems like this place has a sandwich for everyone, but a single person won't like their entire menu, and that's okay. I have personally enjoyed the fact that my wife loves this place. She has never been a big fan of sandwich places in general, which has led her love for Capriotti's to become a pleasant surprise. I of course also love their sandwiches. Every time so far, they've been packed with ingredients, barely being able to fit around my hands. The amount of sauce they put into these things keeps any hint of dryness left to the outer toasty shell of the bread. Honestly, the quality of these sandwiches leave me with only good thoughts about the staff preparing them. These look and taste like Capriotti's cares. Customer service is pretty average for the most part, but brief exchanges make for that. Honestly, not having bad employees is all I care about, and this place has good staff. Professional, accurate, and prompt attitudes make for a quick and clean approach which I respect. Addendum: I originally believed this location to be dark and dreary, but upon my latest visit I've noticed a sharp improvement to the atmosphere. Things seem strategically placed around the location in a way to minimize the risk of bumping against anything, and while some of the furniture is worn down, I can hardly fault the...