This review will be in response to Curtis’s review on 8/9/25 to address his perspectives so future customers don’t get the wrong idea. Let’s just start from top to bottom, and address the things that he mentions. First: you felt rushed because the “clerk” asked two times if we could take his order when there were “NO customers”. If you have ever had a customer service job, you would know It is our job to ask if we can help you in any way, so we are just doing our job when we ask you if we can help you. But we apologize if you felt rushed; since you happened to be the only one there, we had no other customers to direct our attention to. Second: Being out of cupped pepperonis. In the food industry it’s common for a store to get all their food shipped on a Monday or Tuesday. Since you came on a Saturday, it can happen that something is out of stock. We are running a cupped pepperoni 73 classic special, which includes 73 cupped pepperonis per pizza ordered. It’s not uncommon at all for those to be out of stock near the end of the week lately. Third: Out of steak. We apologize for not having your preference, but that can sometimes happen. The Steak/Cheese/Mushroom sub has been around for years, so it’s not “new” or “special” Fourth: the price. Frowning because you see a $22 deal for two medium 1 topping pizzas and a bread when you ordered one medium two topping pizza and a bread. If you want a special, you will have to ask for it. When you ask for specials, we are more than to walk you through them. It sounds like the clerk was trying to be helpful when you disliked the price and tried to give you the Mix&Match deal. The only reason it’s not on the posters is because we’re running cupped pepperoni specials, but the Mix&Match is one of our most popular deals. Fifth: “She clutches my twenty to her chest like she hasn’t seen a customer all day”. No need for the defamation of character and to make it seem as if she was stealing your money. Again, she was trying to help you out by adding a deal and making the order more affordable for you. You also say “ if I can’t afford pizza I sure as hell can’t afford a broken hip”. Respectfully sir, no one wants to wrestle you for your money. This is not a robbery, but an exchange, and it sounds like she was trying to make you happy rather than have you leave frustrated by not getting food. If you were serious about changing your mind, the money of course would be given back to you no problem. Sixth: “HEAPING teaspoon of marinara in one of those clear gas station containers”. An instance of misleading and inaccurate vocabulary. The sauce in the cups is measured, and in fact measured by the spoon. If you wanted more or less sauce, you can always just ask. “I say nothing, I just drive home”. Again, we are happy to help, but we do need to know if you have a problem in order to fix it. Don’t be afraid to ask, if you would’ve asked what our specials are, or for another sauce cup, it would’ve been given. Seventh: toppings on the pizza. You mention that there is maybe a teaspoon of pineapple on the pizza. A teaspoon of pineapple is around 3 pineapples, when we usually measure half a cup. Our pepperonis are counted, and pineapple measured. We do apologize if the toppings weren’t spread out to your liking. We are always happy to remake your pizza if it is unsatisfactory. Eighth problem: The letters on the wall. Just like many other restaurants and stores, they have things on the walls as memories and keep sakes. New mementos and plaques are added almost yearly, and on the other wall. We do apologize if the store wasn’t to your cleanliness standards, but the crew of Hungry Howie’s do try their best to keep the store clean. It seems like a trend of yours to review places similarly, but I believe it’s unfair to review a place based on something they likely can’t control, like the prices of their food. I also believe it would be unfair to not address your issues, as they may be misleading to other customers. Perhaps you could give us another try, since hopefully you understand we’re...
Read moreIt has been YEARS since I've been to this Hungry Howies, but I remember it being quite good at that time. This review, then, is based completely on my visit tonight 8/9/25. When I got there, I asked the clerk for time to look over their menu (it was quite complicated, and, the pricing was anything BUT clear). A couple minutes pass and another clerk asks to take my order, but I'm still unsure of what I'm going to get, so I say that I'll let them know when I'm ready. (There are NO customers, hence no rush because I'm holding anyone up.) Finally, after examining some posters of "specials" they're running, I ask for a Medium 2-topping pizza, with the mini -pepperonis and pineapple. "Oh, sorry! she says, we are out of those pepperonis!" Okay, just the regular pepperonis, then, I say, tho I was wondering HOW can you be "out" of a Special item on a SATURDAY night? Oh well. "Also, I'd like that new Philly Cheese Sub," I say, pointing to the other special. Her face crumples when she tries to input it to the screen. "Oh! Sorry, we're out of that too!" Again, a specialty item they don't have on a weekend? So, i just say "an order of cheese bread, then." I hand her a $20 dollar bill. She says, "That'll be $24.76." This time, I frowned. "For a medium pizza and cheese bread?" "Yes, she says straight faced. (Not 3 feet from us is a poster saying $22 deal! TWO medium pizzas and an order of bread. So I reach my hand out and say nicely, "Let's just cancel the order. I wasn't expecting it to cost that much." She clutches my twenty to her chest like she hadn't had a customer all day! (In retrospect, I'm wondering if that wasn't the case!) "I'll just charge you for a mix and match!" Whatever that was. New price: $18. I knew I'd have to wrestle her to get my money back and at my age, if i cant afford pizza, i sure as Hell can't afford a broken hip! The order comes up and I see she's given me a HEAPING teaspoon of marinara sauce in one of those mini, clear, gas station containers. I say nothing, I just drive home. Sure enough, I get home to find my pizza has 12 pepperonis and maybe a teaspoon of pineapple...all dumped in the middle. In retrospect, while my order was being made, I noticed a half-dozen letters taped on the wall in the waiting area. They were from school children asking for free pizza for a contest they were doing. These letters were from 2013! They have been taped to that wall for TWELVE YEARS...and it's hard to imagine that they cleaned that wall and re-taped the letters there, but it should've been obvious to me at the time to ABORT THE ORDER! ABORT!!! Alas, I purchased an $18 lesson when I knew better and was given AMPLE clues. Don't be me. Pay attention to "strange" things before shelling...
Read moreImagine living in a fantasy world where you place an order online and after getting your food made exactly the way it says on the receipt, you call the store to yell at the employees for making your order exactly as you put it in the system. Then you tell them you’ll never come back after the manager politely tells you there is nothing he can do because it was made as you entered it. Then you go online and give a sob story about how horribly you were treated on the phone and your child is crying because you spent all your money on food that you won’t eat and that he hung up on you. Also in this fantasy you never admit that you might have messed up the order and instead of belittling the staff at said establishment. Now what might have happened had you called the store and said “I think I messed up my order, is there anything you can do”. I’m sorry you didn’t get what you thought you should even though your food was made exactly as it said on the receipt, also in 8 years I’ve worked here the computer has never messed up an online order and we constantly receive calls from people trying to get free food. We do our best to help but we have procedures to follow. Also it is unfair to say ai hung up on you when you just quit talking after I said “I’m sorry you feel that way” and after a 15second pause i finally said I need to go back to work and so yes I hung up the phone because you stopped talking and yelling. Please feel free to call the store and place an order and we would love...
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