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Neilsons Custard is nothing short of a delight for the senses. Nestled in the heart of the city, this charming ice cream shop offers an enchanting escape from the everyday hustle and bustle. From the moment you step inside, you're greeted with the irresistible aroma of fresh custard and a warm, welcoming atmosphere that instantly makes you feel at home.
The star of the show at Neilsons is, of course, their custard. Silky, smooth, and bursting with flavor, every spoonful is a testament to their commitment to quality and excellence. Whether you opt for classic vanilla or indulge in one of their innovative seasonal flavors, each bite is a creamy dream come true. Their dedication to using the finest ingredients is evident, and it elevates their custard to a whole new level of deliciousness.
What truly sets Neilsons Custard apart, though, is their exceptional customer service. The staff are not only friendly and knowledgeable but also genuinely passionate about what they do. They go above and beyond to ensure every visit is a memorable one, offering personalized recommendations and making you feel like a valued part of the Neilsons family. It's this kind of heartfelt service that keeps customers coming back time and time again.
In addition to their standout custard, Neilsons also offers an array of delightful toppings and mix-ins, allowing you to customize your treat to your heart's content. From fresh fruit and crunchy nuts to gooey caramel and rich chocolate sauce, the possibilities are endless, and every combination is a winner. The attention to detail in every aspect of their offerings is truly impressive.
In summary, Neilsons Custard is a must-visit for any ice cream lover. With its top-notch custard, outstanding customer service, and inviting atmosphere, it's no wonder this shop has earned a well-deserved five-star rating. Whether you're stopping by for a quick treat or planning a special outing with friends and family, Neilsons Custard is sure to leave a lasting impression. Don't miss out on this gem â your taste buds...
   Read moreI never thought Iâd be writing a 1 star review for Nielsenâs FC. YET HERE. WE. ARE.
So I grew up in Bountiful going to the Nielsen's down the street. The owner lived not far from us. I've loved going to Nielsen's for cookie dough concretes for years. I've prob been over 200 times during the course of my life. But tonight was my last.
I showed up tonight (March 6th) eager to get one of their cookie dough concretes again. When I got the concrete after a bit of a wait, there was essentially no cookie dough in it. I couldn't find it anywhere. Basically a $6 vanilla ice cream.
My wife went up and asked the manager if he could just give us some cookie dough since there wasn't any in there, and he told her it'd be an extra dollar!! A DOLLAR! Decades of being a loyal customer and they can't give a few bits of cookie dough?!
I couldn't believe it so I went up myself and asked him to clarify. I showed him the concrete and dug around to prove I wasn't joking. He kept insisting it'd be a dollar. I told him I've been coming here for 20+ years and never had a concrete with no cookie dough, that this wasn't acceptable and he didn't budge. I was really disgusted at how I was treated and won't be coming back here anytime soon!
To the managers of Nielsen's - please treat your customers better. This was a very frustrating and def a TASTELESS experience. To the owners - please instill in your employees and managers the need to treat your customers with more respect and better...
   Read moreCustomer Service: 8/10 Nielsenâs is almost always pretty busy, but the employees are helpful and efficient. We called ahead to order, because their dine-in was closed when we went. You can order at their take-out window, but we would definitely recommend calling ahead to order. Our order was ready right when we got there.
Menu: 8/10 For a frozen custard place, theyâve got a great variety of options. You can get cones, floats, sundaes, and take home pints or quarts, but we definitely recommend trying one of their concretes.
Environment: 7/10 Because itâs a busy place, itâs not the best place to go to if youâre trying to social distance right now. Thatâs why we would recommend calling ahead! Even when dine-in is open itâs generally pretty packed, but the outdoor seating is nice.
Taste: 9/10 Everything we have tried at Nielsenâs is delicious. Their frozen custard is so thick,smooth and creamy. This ALWAYS hits the spot on a hot summer day. If you like nuts, we love their Caramel Cashew concrete!
Price: 8/10 Their concretes are $5+, but itâs a lot of ice cream! You can definitely eat it all in one sitting because itâs so yummy, but we normally have leftovers for a day or two! For high quality custard everything is priced...
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