Wolf Next Door Coffee — Restaurant in Salem

It seems as though the staff needs to update their system for taking orders as well as brush up on customer service skills for when they get busy. I had been waiting for awhile for a breakfast sandwich to come out and decided to check in on the status after multiple customers who came in after me received their food. The woman making the sandwiches asserted that my order had already gone out. I told her I did not receive it, and she continued to repeat that it had already gone out and that someone else must have taken it. Not once did I hear my name called. Evidently the sticky-note ordering system isn't all that efficient since there seemed to be quite a few other issues keeping things straight behind the counter. After continued back and forth with her not believing that I didn't get my food, she asks me what it was and started making it. She angrily slapped together an egg and cheese (literally just threw an already-made egg and cold slices of cheese on an english muffin and threw it in some aluminum foil and tossed it on the counter) and said "here you go." I didn't have the time or energy to argue any further as my friends had already finished their food outside. I walked away in complete disbelief. It's unfortunate to have to call out small businesses and tarnish their reputation but I won't excuse unacceptable customer service. As someone who knows what it's like to work in mad rushes in a counter-service restaurant, I get it, it's stressful, but there's never a reason to treat a customer this way. It costs $0 to be kind and respectful. Had she owned up to her mistake and apologized, I wouldn't be writing...

I have been here twice now since they opened. The service has been fantastic, the food has been great, and the best part is the coffee!

On my first trip, I tried the regular drip coffee and a bacon, egg, and cheddar breakfast sandwich.

The coffee was nice and fresh, a pleasant medium roast with a slight natural sweetness to it with no bitter aftertaste. The sandwich tasted like tangy slice of heaven! The bacon was perfectly crisp, the folded egg was nice and fluffy, and the cheddar cheese added a lovely sharp tang to the sandwich! Also worth mentioning: their sandwiches come with a choice of cheeses! When I was there, they offered American, cheddar, and provolone.

On my second adventure, I checked out the daily specials. I had the "zoom meeting" and a specialty latte made with soy milk. (I forget the name, but it was a punny and involved a cow.)

The zoom meeting was a delicious cold brew coffee topped with an espresso shot. It was definitely better than what you get at Starbucks. The cold brew wasn't too bitter, and the espresso shot added a nice bold earthiness to it.

I was a little concerned about the soy latte as I am not really an alternative milk guy, but this drink completely changed my tune. It was foamy, frothy, and delicious! The soy milk played really well with the coffee and the end result reminded me of drinking a toasted marshmallow. I totally want this special again, and I hope it makes a regular appearance!

This place is new, but is definitely on the right track to offering some of the best coffee and food in...

Charles or Charlie (sorry if I get it mixed it up) is a WONDERFUL, CHARMING AND KIND employee at Wolf Next Door Coffee. This is our first time in Salem and this was our first stop right after our ferry ride. We did not order drinks, even though, we should have. But we had museum tour so we didn’t want to risk having to throw it away. But we both ordered two bagel sandwiches and Charlie was just a delightful person to talk to. We are visiting for 5 days in Boston. We had been in Boston for 2 days and met no one has been very nice. Lol frankly, a lot of rude people. Which is very shocking for us because us, midwestern, are kind. Sooooo when walked around Salem and into this shop, we just brace ourselves for the same attitude as in Boston. Boy we were so wrong! Every one was so nice and adorable. So big thank you for giving us some good vibes and smiles, it made our day. Truly, it did. But Charlie, you were just a joy to talk to while making our yummy bagel sandwiches. We really appreciate your groovy vibes. Highly recommend coming to this place. Thank...