Hampton Inn Salem Boston — Hotel in Salem

myself and my family have used hampton inn for years... It always seemed to be reliable. Anywhere you went you got the same quality and service. Apparently that does not apply to this one. One we arrived one room smelled like wet dog. badly. apparently they sent the housekeeper up there to which they said o i dont smell anything. Both of us smelled it initially. We were not making it up. The other rooms air conditioning sounded like jackhammer. Both of these were complaints that others had mentioned previously in reviews which means these were likely the same rooms which did not ever have the initial issues fixed. They only had one room to swap us to as they were booked. Inanother room the outlet did not work. In the room I was staying in my room never got turned over in three days of staying there. Reason being is I was at one end of the hallway and they started at the other. When i left for the morning they hadnt gotten to me yet. I would get what i needed to get done done and return to my room around 2pm .. they had only finished half the floor at that point in time. Well Now i needed to be in my room to get ready for what i was doing in the evening so they could not get in my room. If you are going to do that detailed of a cleaning start at different ends on different days. That way the hope is that the rooms that didnt get touched can now be cleaned. Everyone with the exception of the night auditor seemed to literally hate their job. If you needed to ask them a question it felt like you were asking them to walk the plank. Also you have to use a key card or your phone to scan into you room and to use the elevator. I often just used the stairs since i was right by them. oddly the second floor door needs a key card to even get into.. This is an emergency exit... if for some reason people cant exit from the first floor door they need to be able to get through the second floor door to get out of the building should it be on fire. I am suprirsed the salem fire department didnt fine you for that. Where I live that would have been grounds for a massive massive massive massive massive fine. All doors leading to exit must be accessible from both ways without being blocked or locked. Additionally the person whom I was traveling with needs a wheel chair for long distances. So we asked the front desk if the uber/lyft etc would drop off right at the departures terminal. They said yes. They did not. They in fact dropped off in central parking without access to a wheel chair which meant he had to walk all the way through central to the ternimal then stand in line and ask for a wheelchair. Inform your employee's not give out false information. I think the person who said that was actually the manager as he was dressed like it and through my stay I observed him talking to the other employee's like a leader. he was a redhaired man who was likely in his 30's. This was by far the worse hampton experience I have ever had and really very shocking to boot. Update: in response to the comment about my review. The door that I was referring to is a door that led outside to a stairwell which led outside itself. That qualifies it as an emergency exit. Similarly, if other floors above that floor come down that stairwell and the fire is actually in the basement or outside that exit door, they then must be able to access the closest floor to go through and find the next closest exit anybody who goes down that stairwell and finds that perhaps there is a fire in the bottom of that stairwell or right outside that exit door would have to go back upstairs to the second floor to try to find the next closest exit. They would not be able to do that because you have it locked. Please do not say that it is not an emergency exit. It is an emergency exit. No door leading in and out of a stairwell should be locked for safety reasons. If the hotel was built in such a way that a portion of the second floor is inaccessible to guests, that is the franchises fault. Not the guests but the person who designed the brand new hotel to be built on the...

This review is late and will be lengthy, but my experience with Hampton Inn Salem is worth telling even after time has passed. I stayed here Oct. 23-25 2020. I stayed with friends and when it came to splitting the bill, we all should’ve paid $103.06 per person. My friends paid their correct amount, but for some reason, I was charged $10,306! I’m assuming it was an error on the employee’s part or a technical error because the numbers 10306 are the same.

At first I didn’t notice because the charge was supposedly at $103.06. Approximately 3 hours passed after we checked out and we were about to leave when I went on my banking app to see the absurd charge of $10,306. I immediately go back to the hotel and speak to the front desk employee and tell her that I have an outstanding pending charge from this hotel. She is completely confused at this charge, she said the only charge she sees on the computer is the correct amount of $103.06. After spending several minutes talking to her, she admits that she did charge me twice for the room. She cancelled the second charge upon seeing the mistake, although she still didn’t see where the extra $10,000 and some change were from.

I called my bank to explain what happened and they tell me they can’t do anything until the transaction goes through, but we all hoped that the mistake would’ve been corrected before it went through. The transaction of $10,306 posted on 10/27/2020. I have screenshots of the posted amount. I called back the hotel and asked for this to be rectified immediately. The front desk employee again tells me that she does not see this amount, only the correct amount I should’ve been charged. I asked to speak to a manager and was then put on hold for 15 minutes before the front desk woman told me that the manager said the amount will be reversed and I’ll only get charged for what I owed.

No apology or explanation was given. The manager didn’t even want to speak to me when I specifically asked to speak to them.

This was a horrible experience that I hope to never go through again. Even though the amount was returned to me in the end, the unprofessionalism and cluelessness of the staff was reprehensible. The fact that the charge damn near maxed out my card, I had no room for extra charges on that card until the money was returned.

I’ve told my close friends about this experience and my sister who is a previous Hilton employee; who has also told other Hilton employee’s about this. I do plan on posting this review across all platforms for other future guests to be aware. I am a frequent traveler and when traveling with my sister, we typically stay at Hilton hotels, but this experience has left me with a distaste for...

The Hotel was great. The employees were pretty great too. See below for a review of our stay this week. -Parking. $18 per night. It is valet, but you can park the car yourself if need be. Parking garage is right off Dodge street. If you park yourself, make sure you give the valet your info before parking, so they can register your vehicle. There is street parking, but it'll cost you $1 per hour. -Staff. All excellent. When you arrive they give you a couple bottles of water and a small snack, which was very nice after a drive. The breakfast crew was great. Valet was funny and personable. We ran out of TP, but they had someone come up to our room right away with some. Only one employee seemed bothered by us asking to have access to the pool room, since our room key card wasn't opening the door (front desk girl with long red hair, didnt catch her name). Besides her, everyone was great. -Location. Excellent. If you like to walk, everything you may want to see is no longer than a 15 minute walk, and we saw every EVERYTHING. We didn't use the car one time we were there, except to drive to a laundromat. -Pool. Decent size and heated. Deep end is 5 feet. Could be bigger, but nice none the less. It's on the 1st floor, past the front desk on the right. -Breakfast. Decent. The potatoes were just ok, but the eggs and maple flavored sausages were good. They also have muffins, bagels, waffles, fruits and other breakfast amenities. Juice and coffees. The seating is spacious so plenty of room for multiple people. Located on the 3rd floor. -Room. When I purchased the room online, I did so through their website. They put us in a accessibility room, and still not sure why. It was nice and spacious. They need more pillows for the bed though. Me and my wife only had 2 pillows each and we're used to sleeping with more, and that's no fault of the hotels at all. Bed was comfy. Bathroom was huge, since it was accessibility room. Cool thing is you can use your phone as a door key if you want, but you need to download the Hilton app for that. -Overall. Would totally recommend this place to stay while in Salem. We really enjoyed it! **Pro tip: If you are flying into Boston, renting a car, then driving to this location like we did, skip the rental car and just do an Uber. You'll save on a rental car and the valet fees, since everything you will most likely want to see is in walking distance. Again, hotel location is EXCELLENT. Thank you Hilton in Salem, if we are ever in the area again, we will totally stay...