In-N-Out Burger — Restaurant in Salt Lake City

Just drove through and got some late lunch! The staff was calm and super sweet and helpful. The setup for grand opening was outstanding. Never had to question what I was supposed to do next. They staffed well for grand opening. Love the layout and when we pulled in line I thought we would be there about an hour and it took all but 20 minutes to get through the crazy line. Food was fresh and hot. The only complaint I have is we ordered two fries but only got one. But overall great and will recommend and come back! Great job to the staff handling the crowd. Teamwork was immaculate. Also want to note that the side of the bags list hotlines for a variety of resources for those who need it and it was not unnoticed and stands out more to me than any other food place...

So I hit up In-N-Out thinking I was about to have a classic experience with the wife: double-double, animal style fries, the works. The burger was solid—exactly what you expect when the craving hits. But man… those animal style fries? They tasted like someone had stubbed out a Marlboro in the cheese. Smoky in the wrong way. Kinda ruined what’s usually the highlight. On the flip side, the real star of the night wasn’t the food—it was the random homeless guy outside absolutely vibing with his dance moves. Dude was serving more energy than the fries ever could, turning the parking lot into his own personal concert. Honestly, he brought more flavor to the night than the meal did.

Burger = dependable Fries = cigarette cosplay Homeless dancer...

Extremely poor customer service!!! I ordered through drive-through a cheeseburger combo and requested no salt on the burger or the fries. When it was read back, he had omitted that I didn’t want salt so I repeated it again. When I got to the payment window, she read back the order and I reminded her that I needed the order without salt, and she confirmed. When I received the order, I asked if they had made it without salt to which they replied they had. Well- not true! It was as if they had over-salted the fries (seriously could see the salt on them) and the cheeseburger was so salty, it was not edible. I waited in the drive through line 20+ minutes. I tried to call the comment line several times and no...