Taco Bell — Restaurant in Salt Lake City

If you go through my review history you’ll see I don’t usually ever give poor reviews to places like Taco Bell and don’t usually hold them to any sort of super strict standard; the bar is already pretty low to begin with and I usually expect something to go at least a little bit wrong from time to time. It happens, you point it out and most of the time it’s sorted out swiftly and with halfway decent customer service, but this time it was about as bad as I’ve ever been treated. I went through the drive through and after receiving our order we checked to make sure we had everything. We were missing two items, so I parked and went in. I told them what we were missing and the employees thought it just have been funny or something because they laughed at me while trying to fix the order. Not only that, but they bumped my order correction behind at least two other orders and it took nearly fifteen additional minutes to correct. Never was there an apology, an “I’m sorry,” no “here’s some cinnamon twists to enjoy while you wait,” not a single acknowledgment that something needed to be corrected on their end. It’s like I was being a burden on THEM for expecting an accurate order. On top of that, we were upsold for extras on all items which we did not get (we go to Taco Bell enough that we know what the normal portion looks like), they left the chicken and jalapeños out of my burrito supreme and the large sodas were 90% ice. We were already well out of the area and fed up so we didn’t go back a third time for another correction. I don’t like being treated like that and certainly don’t like being laughed at for having nutritional/dietary restrictions. I won’t be back, not to this Taco Bell location for sure, and I think we’ll be taking a break from Taco Bell for a while in general because of the overall slide in customer service across the board. For what Taco Bell food costs, I don’t have super high expectations, but I do expect basic respect and at least a token effort at...

I may need to re-up on therapy this week and work on my self-love. By willfully choosing to choke down a Supreme Luxe Box, I fear I put my body and mind through an undue traumatic experience. My personal meal choices led me to a total caloric count of a chart topping 1,480, but good news folks, I could only finish less than half of that physical manifestation of self loathing. However, I would like to express my gratitude to the corporate wizards at Taco Bell HQ in their desire to help me reach 74% of my daily recommended calorie intake.

Ugh...the food. The only flavor that hit my palette when hoovering the Beefyboi 5-Layer Burrito was the bland and ever so smooth refried beans. I pray to the spirits roaming the earth on Diá de los Muertos to intervene and curse Taco Bell executives, and on that one day of the year to inflict the same gut churning feeling I'm going through now as my digestive tract is put to the test. The Chalupa Chicken Supreme did little to counter balance the emotional damage I suffered from the Beefyboi. As odd as this sounds, I regret the first bite more than the second, because, logic. Had I not taken the first bite, I would have never taken the second. And to wash down my sorrows and regrets, a refreshing cup of blue dye high fructose corn syrup, aka, Mountain Dew Baja Blast. On a positive note, I have a sudden urge to play videogames for 8 hours straight. Is it correlation or conspiracy?

I rate the service a 5 star, each employee performed to my expectations. My dismal one star review only reflects on the quality of the......"food".

Wish me luck on my journey to recovery.

Message to Google: I appreciate you allowing chain restaurants the ability to post professional stock photos, otherwise we'd be overwhelmed with a lasting truth. I'd rather re-enter the American dream state where Taco Bell food looks appetizing and soon forget my...

I ordered this new refresher drink...supposed to be a medium...clearly it's small. I asked for "no ice". The dude hands me the can and a small cup with a lid and something in the cup....and says "because it's with no ice we have to do it this way".

It feels like I'm being punished for not wanting ice in my drink....if I wanted a two dollar can of soda for $4 I would have gone to fiiz. This was pathetic. The girl who took my payment even said to the guy "see, he thinks it's weird too". I am disappointed. I already didn't like this specific taco bell....I'll go get a burger next time I'm in the area.

Also, I ordered two burritos...he repeated the order to me....I got one. He charged me for one at least.

Disappointed.

• Update * I called in and the "manager" expressed that this was "normal" and "it's what we do here".

I spoke with a manager at the Taco Bell in salt lake and he expressed that this was NOT usual or proper procedure. The refresca is not supposed to be sold without ice at all according to the training videos.

I pointed this out to the sugar house manager and he blew me off. Didn't even try to make up for it. Seemed confused with what I was saying in general (complaints can be difficult if English is your first language so I tried to be sure to be patient with him and not rush what I was saying). But he blew me off and lied to me.

I will NOT be going to this location, apparently there are a LOT of call in complaints about this location. Looks like I'll go to salt lake taco bell or the one by my place if I'm feeling hungry...or I'll just get a burger. This taco...