The SunTrapp — Restaurant in Salt Lake City

Update:July 24 2020

I would give 0 if possible. Would not recommend to a friend! Tonight I decided to give trapp another try. To my dismay after explaining that I will not give over any forms of payments because I’ve had not 1 not 2 but 3 instances where things were totally wrong and some even fraudulent. With the same “bartender”. So I’m greeted by one of the owners. Not pleasantly. He asks me to describe the said bar tender and I do. Instantly he gets defensive and even angrier. The bartender in question is his husband the other owner. So he spouts out a rant about how he’s the most honest person. Pride stopped him from hearing that his business partner and lover isn’t quite as squeaky clean as he thought. I was accused of being a liar and a hater only trying to ruin their reputation on Yelp. No I’m warning anyone that still goes to keep an eye out and be careful. That’s the whole point of this isn’t it. To warn other customers. I’ve heard trapp is the greatest bar and I’ve heard it is the worst bar. Take my experience and decide for yourself. I will never be stepping foot here again.

The most recent incident. we left no more then 10 minutes after arriving and are bill closed out for 34 dollars several hours later. So from my experience as a business student. They’re taking all your credit card information and starting a transaction regardless of wether or not you bought anything. They can give you your card back and still have it in the computer. It’s a shady way to do things right now. I’d give an alternative but I think they don’t need any help from a...

My friend and I waited in line for 30 minutes to get in and as we got super close to the front I accidentally knocked someone’s empty beer can off of the railing onto the floor and the alleged owner “Mr. smith” came over and started yelling at us asking who’s can it was and we all told him that it wasn’t ours. It was on the railing and it got knocked off. Mind you, there were already 3 other beer cans on the floor that had been discarded. We then get up to the front of the line and the ID checker told us we had to wait. “Mr smith” came and told me, my friend, and two other guys we barely knew that we weren’t allowed in. I tried to explain what happened, and tell them that the two other guys we were standing with weren’t even with us, but Mr smith wouldn't listen to a word we had to say. So not only was mine and my friends night ruined for no reason, but two guys who literally had nothing to do with me had their night ruined as well. I understand that bars get rowdy and management has to keep things orderly, but I am not the kind of person who would throw my trash on the floor. The fact that Mr Smith wouldn’t so much as have a conversation with me was so disrespectful and uncalled for. Had he decided to listen to me, or anyone else in the line about what actually happened, I would have offered to pick up the trash and throw it away. I have been to suntrapp many times, bought many drinks and tip very well, and have always enjoyed it but after this, I will never...

I mean, describe my experience or...? I walked in, on a Wednesday - pre PRIDE weekend - and there was no one there but maybe two people. (Totally fine) No one on the Dance Floor... I asked, "where's the Dance Floor," jokingly, and the female bartender, the one with the braid, said "it's right there and no one's on it...." (Obviously) I said, "cool, just like I like it!" Then I ordered 3 shots, went to give her my card and she said "it's cash only." I pulled out all the cash I had ($5.25) and I said "that's all I have," she grabbed my money, took back my shots, and said "you can pay for the one your friend drank." I asked her "where's the sign that says cash only," only to notice that is right above her head. I then recommended she let her customers know before pouring the shots and she said, "there's an ATM right there. If you can't pay for them, you shouldn't order them." Um.... Maybe next time you should tell your customers you're trying to rip the IRS off on PRIDE weekend by taking 'cash only' (changing your usual business operation) PRIOR to them ordering and taking shots. Just saying, customer service. If you don't like it, get a new job! Usually my experience is great here. I'll assume she was having a tough day, but sheesh lady! CALM DOWN! My friend just lost his job and had a rough day, too and we just were looking for a good time. at...