Papa Johns Pizza — Restaurant in Sammamish

Papa Johns continues to uphold their standards in making life miserable to the customer. After accepting my online carry out order at a nearby location (the website helpfully indicated they were open until 11pm), I drove there to pick up the pizza. Imagine my surprise when I discovered an empty store. Fortunately papa johns has a solution (to the problem they created); they sent my order to another location (which I found by going to the email confirmation and seeing a different address to the one I ordered from)! On travelling to that other location (18 minute drive FWIW) I did indeed discover my order was there.

The staff at the location were good enough to inform that yes the location I ordered from was closed (thanks for that) and had been for 6 months, and that it's quite common for the online system to allow you to order from that location and they get a lot of people here with that problem.

Fortunately in the name of customer service he said "he'd remind the management" about the problem (because hey, if they do nothing in the first 6 months, the next 6 months will sure to be the charm).

Anyway as an apology they... told me to have a nice night. As a bonus my pizza was now cold, because hey, 20 minute detours do that.

I think the moral of the story is quite clear, it's been over 6 months since I last ordered from Papa Johns, I'm guessing it will be at least that...

This review isn't about the pizza, anybody familiar with Papa John's knows it's not the best pizza in town, that's not this locations fault. Obviously we still order it because it fills a quick pizza desire at a reasonable price.

Onto the review of this location. They got absolutely hammered on Saturday. I mean, people out the door while fully staffed and hustling. I'm frankly blaming Papa John's for this as clearly this store can't handle all of the demand.

As to why 5 stars. The employees were clearly working diligently, again, fully staffed. I'm sure the oven was the limiting factor here. The manager had screaming phone calls about door dash, she was verbally accosted by many customers, and kept her cool and politeness throughout. I nearly snapped at the other customers on her behalf!

I submitted the faithful survey with more or less the same. I got a response from what I presume is the franchise owner or GM saying they were refunding my order which was still on point. Additionally a credit of two pizzas (which I'm eating as I write this).

I didn't necessarily enjoy the experience of waiting, but I was understanding of the situation. The customer service response earns a 5 star and...

If I could give this place negative stars I would. Placed an order at 5 pm waited 3 HOURS and it wasn’t even started. Called the store, i was on hold for 30 minutes and when they answered the excuse was that they were busier than ever, as an understanding customer I decided to wait for my food to be made and delivered. Is currently 9 pm and not only i never got my food delivered but also customer service was absolutely unhelpful. I asked for our food to be remade and a full refund to which the employee answered for it to be impossible… so not only i was not gonna received my order but also they were not willing to give me my money back. An order worth 79 dollars. This place uses DoorDash delivery service, this company is absolutely unreliable, the delivery driver never even made it near my house, and as we explained the situation to both DoorDash and Papa Johns they said the “best” they can do is remade our food IN 48 HOURS!!! Hear me out. If your driver is someone called Gale S. Please be aware. DO NOT ORDER PAPA JOHNS DELIVERY trust me I’m doing you a favor. This has happened to a bunch...