Hampton Inn San Antonio-Downtown (River Walk) — Restaurant in San Antonio

There's been a lot of issues. The room had trash in the fridge when we got here. also, the outlet that has the TV, microwave, and fridge tripped when we got here. the toilet keeps having issues like not filling or the chain breaking. It was a headache to get an response and the staff here could only suggest to move us at 12pm today. but we had plans and couldn't do that. They offered to move us tomorrow, but were leaving. they then said theres nothing they can do si ce we dont want to move rooms. we had to call corporate to get any resolution. oh, and the manager of the hotel didn't reach out to us until after we called corporate. she told corporate she had, and when we told corporate she was lying she called us within a few minute while we were still on the phone with corporate.

also, thus hotel is not near the ri er walk. it's a 20 minute walk to the river walk. but I wouldn't walk it. This place is rough. There's bums walking around the hotel and people sitting around their cars under the overpass next to us blaring music and smoking.

and the "secure parking lot" has a walking path into it with no gate or anything. and the driv up gates open from the inside without a key. so if someone wants to steal your car they can.

also, we had to fight to only be charged one pet deposit. the guy that checked us in tried to charge us 2 deposits even though when we called ahead we were told we'd only have to pay one. thankfully the other cashier told him straight, but I wonder how many people he's charged twice.

edit: to respond to the response from Hampton. we did allow the workers access to the room to fix the toilet and the fridge. but those issues shouldn't have happened in the first place. and I can say this because when we reported them your staff said "yeah, the breaker trips in that room. this is the room that happens in" and the toilet had issues even after he reattached the chain but it was usable. it would however at times take 30 minutes to fill.

no, you didn't call us at first. we went to the front desk, then called corporate. while on the phone with corporate they said you'd called multiple times, but had not. then only after we said "no, we haven't been called they're lying" did we start getting calls. Don't be dishonest, you only called us after we called you out.

and nowhere is it mentioned on your website that the hotel is not on the river walk and is instead next to the freeway over pass. your website makes it sound like you're on the river walk, not a 15 minute walk away with homeless people asking you for money and sleeping on the streets. and I'm not disparaging the homeless. it's not their fault that America has abandoned them. but it is uncomfortable that your hotel had so many homeless around it. I've had homeless people freak out on me and try to hurt me because I was offering him food, I felt unsafe staying at your hotel.

and my issue with the parking garage isn't access. I was able to use it fine. my issue is that you can get in and out of it by using the walking path to the left of the pool. that means that anyone can walk into your "secure" parking lot and mess...

What started as a simple mix-up turned into a genuinely terrifying experience. We had reserved a room with one bed, and upon check-in were told we were in room 611. When our key didn’t work there, we noticed it was actually assigned to room 407. That room had two beds — not what we booked, but we didn’t think much of it at the time.

On our second night a little after 1AM we were abruptly awoken by someone trying to enter our room. The door opened and slammed into the safety latch — the only thing keeping strangers from walking in while we were asleep. Had that latch not been secured, it’s horrifying to think what could’ve happened. After the other guests kept trying to get the door to open, we shouted out, then ran to the door. The people on the other side were just as shocked — they showed us their key, which also said room 407. I am grateful these guests were kind and didn’t cause us any trouble, they did absolutely nothing wrong as this was a fault on the hotels behalf. Then when we went down to the lobby and it was in their system that nobody was staying in that room, after we’d already been there for 2 days!!

The rest of the night we barely slept, scared and completely unsettled. In the morning, we waited to speak with a manager to report what happened and expected it to be taken seriously. Instead, we were dismissed. The manager, Halie, refused to even come speak with us in person. No apology, no concern, just a brush-off. Simply just told to contact expedia for compensation. Yes, we understand Expedia handles refunds, but this matter was not taken seriously at all. Especially to ensure it doesn’t happen again! They didn’t even care to know who checked us in so they can talk with them to make sure a mistake like this doesn’t happen again.

We are two young women traveling alone. If we hadn’t been in that room or if the safety latch wasn’t locked, we could have been robbed or worse. And not one employee cared. This kind of negligence and lack of accountability is terrifying. To go through what we did and not even be ensured it will be taken care of is ridiculous .We will never stay here again and strongly caution others to...

Check your Reciept upon Checkout!! I stayed at the Hampton in for 3 nights while at a conference in San Antonio. The company I work for reserved the rooms and actually paid for the room and the company credit card was on file to be charged accodingly. The only thing that we were reponsible was to provide a credit card under our name for any incidentals like parking etc. Of course like any hotels these charges drop from your credit card after checkout. WELL unfortuntaley, I was charged for the entire stay on our personal credit card and I noticed this right away. I spoke to the yong lady at the counter and she swore she corrected it and i trusted her and went on with ny day. The next Day I once again see another charge on our credit card for another stay and by this point I was already back in Houston, I called the hotel and once again spoke to the young lady and she said she corrected it just to give hee a couple of days. I waited two more days and AGAIN another charge on credit card again,. This time I called back and spoke to a Manager and the Manager assured me that she handld it and once again another Charge to our card!!! we ended up having to call the credt card company to dispute all charges and of course all these charges for 600 plus a pop was ruing our credit card available balance. Today I called to speak to another manager and he he has no clue as to what I am talking about!! This is imfuriating and frustng as I feel that no one has any clue how to do their job and totally imcompetent. I hope to get this resolved soon and in the future I have no plans whatsover to ever stay at a Hampton Inn ...