Jack in the Box — Restaurant in San Antonio

I've always gone to this location for many years. It has been a while since I went. Last Sunday I went while my car was being washed, I decided to get something to eat. The staff was very nice and said hello, and I was the only customer there. I had my little one with me and did not know the time, it took them 30 min to get my food. I do not think the even realized that I did not get my food. One of the employees walked by me and went outside to smoke, while still waiting for my food. I became a little irritated. It was not until a customer came inside from the Drive-thru very angry and upset with his quality of his food. It was not until then I wanted to leave and had asked for my food to go. I am not one to cause trouble but due to the attitude of the customer in the store I wanted to leave. The female employee was very friendly when I had asked for my food even though it was 30 min after I had ordered. She gave me burnt fries that were re-dipped into the oil to make them hot, and I saw this, and cold chicken fingers. I am not sure what is going on but this location was not like this before, I hope...

Please for the love of all things right, do NOT waist your hard earned money or valuable time waiting in the drive through for 45 mins. This location was never great, but could do in a pinch. Even that is no longer the case. The employees are poorly dressed, have no concern for appearance. I once visited this location a month ago during the day and found every employee in the store working on the manager's vehicle in the parking lot. Upon entering I was advised they would be with me in a bit. Several minutes later the manager walked in and did not wash his hands before taking my order. That was all I needed to turn around and leave. The interior is very dirty and is obviously not well maintained. The food is barely passable as palatable. The end for me was being stuck in drive though late night a few months ago for 45 mins. When I got to the window, the employee advised me that she was on the only employee working in the store and that the manager was aware. I tried calling the complaint line only to be met with an error message that the mailbox was full. I will definitely not...

I have chosen to stop giving this location my business for lack of customer service. I can't comment on the food as I have not eaten Jack in the Box for quite some time now.

On multiple occasions, I have arrived during normal business hours in the drive through only to wait upwards of 7+ minutes with no one to assist me. The most frustrating part is that there are windows that enable me to see the employees inside. I can literally see employees standing around attending to no one, yet they cannot be attentive enough to notice me at the drive through. I find it difficult to believe they are being paid to stand around and offer service to no one.

-Bad customer service. Or none at all I guess. -Takes long for food to come. -Much better options in the...