This review is for the owner (Ben Stover) to read then take corrective action of his manager (female manager with brunette hair color) that was working at 4:55 P.M. on 22 June 2023. This manager while walking behind me in the main dining room after I had a drink refill then hatefully, hurtfully and disrespectfully said about me "I knew that wasn't his hair color, he is trying to look younger and he's an old man; she (same manager) also hatefully and wrongfully implied that my hair color was a ruse of some kind to be able to interact with younger adults; of course this manager didn't realize I heard what she had said about me. I was and am still shocked, offended and hurt by these needless and hateful comments that this manager working at 4:55 P.M. on 22 June 2023 made about me in front of other custoimers and employees. While I only spend between $140 to $200 a month at this Chick-fil-A location I'm still a paying customer; since this amount of money is not that great I'm certain that my food orders will not be missed; especially since there are so many customers. This manager working at 4:55 PM on 22 June 2023 could better spend her time ensuring the restrooms are cleaned and stocked with paper towels and toilet paper then cleaned properly. There is always some kind of food or paper trash on the floors under the tables and booths. If you are a customer that has your hair colored be certain NOT TO GO TO THIS CHICK-FIL-A when your hair is not colored as YOU (customers) WILL BE JUDGED and have hateful, offensive, rude, disrespectful and hurtful comments made about you by the managers and especially the female manager working at 4:55 P.M. on 22 June 2023. My recommendation is to AVOID this Chick-fil-A location at 281 and Evans Road in San Antonio, Texas. What in the world is going on that the owner of this Chick-fil-A tolerates such horrible service, humiliation of and hateful comments about customers by...
Ā Ā Ā Read moreI have exactly zero photos of Chick-fil-A food because I am always way too excited to dig right into my meal. I have never in my life encountered a chain business that doesn't have at least one bad location or at the least, offer at least one bad experience. Chick-fil-A is truly the unicorn of the restaurant industry - scratch that, of ALL industries. I have lived and travelled to many states and Chick-fil-A by far is the most reliable place to experience great service, delicious food, accurate orders, and a clean restaurant. Every. Single. Time.
The Stone Oak location is right on par with their standard of excellence. You can't get angry at a business for being busy, and I must give them credit for how smoothly they operate their extraordinarily long drive-thru lines. I typically place my order beforehand, through the app, since they do have a rewards program. You can check into the drive-thru or go inside to pick up your order. I did notice this location did away with their numbered curbside parking spots, but I don't mind since it didn't seem to slow things down.
All of the employees, regardless of which phase of the process you encounter them through, have a smile, are polite, and don't have that typical "I hate my job" attitude/face you get from many other fast food locations. The kitchen staff perfectly replicates the same quality of food each time so you'll never get a bad meal. The food is always hot & fresh and they follow your order down to the smallest details. Even down to the exact number of sauces you add to your order - impressive! This is a big deal for me because, hello, CHICK-FIL-A SAUCE! Literally, the sauce of the gods and I stash extras given to me in my sauce drawer because there is nothing you can't dip in it!
I love Chick-fil-A and I bet I could copy and paste this review to 100 randomly selected locations and it still be accurate. Keep doing what...
Ā Ā Ā Read moreChick-Fil-A (Stone Oak) San Antonio, TX $ **For more reviews follow my insta @dish_360
Some Chick-Fil-A joy this Sunday to help us all cope till their doors open Monday morning!
The majority of the world loves Chick-Fil-A and I am no exception. We all expect a certain standard and quality for Chick-Fil-A so this is more of a shout out for the Stone Oak location.
The Good: This location has never gotten an order wrong. Chicken is always perfect, sauces are always accounted for. Fries lightly salted and never overdone. Always stellar service and I LOVE consistency. There is nothing more heartbreaking then going home and realizing your dipping sauce was forgotten. I'm pleased to say that tragedy has never happened here.
If you're feeling healthy try their wraps they are excellent. My favorite sauce for the wrap is the avocado lime ranch ā¤
But my top two items I learned about as an adult (sadly). Would've loved to have known about these years ago. The first is their mac and cheese, which is some of the best around. I've been to restaurants who can't stand up to their quality. It's soooo comforting and has extra cheese that gets slightly toasted up top š it's perfect for colder weather. Next, is their chicken noodle soup. I didn't even know I liked chicken noodle soup until I had theirs. The next time someone in your family is sick go grab a bowl and bring it to them. It won't cure them but it might kick start the healing process. The Bad: Impossible š
The Aftermarth: I've never been to a bad Chick-Fil-A but I'm really impressed with this location. I love the customer service and the pride they take in their product. I feel like a lot of restaurants could benefit from this type of training. We don't do a lot of fast food but Chick-Fil-A puts out quality...
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