Jimmy John's — Restaurant in San Antonio

So, I was filling up my water bottle with water, which I assumed would be okay, considering that they give out water cups for free, as it is illegal in the United States not to, and I honestly assumed that it would be saving them money, because they wouldn’t need to pay for the cup, since I had brought my own. While I was filling up my water I was approached by an employee and told I needed to pay for the water. I happily agreed, because I didn’t want to steal the water if it wasn’t free for whatever reason. When she rang me up for it however, she tried to charge me $2.70 which is the price for a fountain drink, and it stated this on the register. She rang up my water as a fountain drink, and I tried to explain to her that I had only gotten water, not a fountain drink, and she justified the price by saying that it was the price of the cup or something like that. I already had the water, I had already filled my OWN cup with water, I had not used any of their cups. Like I said previously, I would be more than willing to pay the .75¢ for water, which is what it normally would cost if I were to order a cup of water instead of a water cup, but $2.70 for water is just completely outrageous. I would also like to mention that I mobile ordered my food, and on their app, their is no option to order a cup of water, only a bottle of water, so I’m not sure why they would charge me for it in the first place if it’s not even on the menu. It was incredibly frustrating for me, and I honestly don’t understand why they would try to charge me $2.70 for water, and refuse to change it, even after I explained that I had in fact only gotten water, and not soda. I would also like to mention that I ordered about $20 of food, so I wasn’t just going in there to take their water, I wasn’t just using their water and not buying anything, because if that was the case I could see how it would be frustrating. I was very frustrated and upset about the whole thing and it honestly ruined the experience for me. Edit: Okay, so the owner responded by saying they charge for a branded cup, I DIDNT ASK FOR A BRANDED CUP I FILLED MY OWN WATER BOTTLE FROM HOME. Next time I’ll ask for a free water cup and use it to fill my water bottle because apparently wasting a cup is more responsible than filling mine straight from the fountain. It’s more important to this owner that we produce waste than to fill our own eco friendly cups. If you enjoy ruining the environment go to...

placed an order for an Ultimate Poker sandwich, a Country Club sandwich, and Powerade drinks. Unfortunately, the delivery driver forgot to bring the drinks. When I informed her of the oversight, she seemed unsure of what to do, and after a brief exchange, I suggested she return to the store to retrieve the missing drinks. She agreed to return but did not seem to want to resolve the issue herself.

After waiting, the driver returned with the drinks, but upon opening my husband's sandwich, we noticed that it had a hole in it, as though someone had pressed their finger into it. At this point, I called the store at 12:38 PM CST to speak with the manager. To my surprise, the manager refused to give me his first name, citing store policy. However, after doing some research, I discovered that Jimmy John’s does not have a policy that prohibits managers from providing their first names. This led me to believe that the person I spoke with might not have been the manager at all.

Despite explaining the situation and asking for a refund, the manager showed no empathy or concern for my experience. He merely said that it was okay for me to send the food back with the driver. When the driver returned to pick up the food, I informed her of the situation, and she took the bag. However, my husband later discovered the food discarded in the middle of the street. This is completely unacceptable behavior for any company, let alone one of Jimmy John’s size and reputation.

As a long-time customer, I am deeply disappointed by this experience. The lack of responsibility, empathy, and professionalism from both the delivery driver and the manager has completely soured my opinion of...

I popped in for a late lunch at 4:30pm on Thursday, April 20, 2023. There wasn't a single customer in the entire store. There was one lone employee, Alec, on the phone. I was DISGUSTED by how much trash, including the top and bottom halves of the breads, were strewn about the employee area which made it very unappetizing. I asked, "Why is it so dirty?" Alec said, "Because it has been really busy." Well, there wasn't anyone around, no pressing orders to fill. I asked if he could just clean it up because it was so unappetizing. He ignored me. I almost walked out but really wanted a sandwich and was in a hurry. Another employee walked through the front door and he asked him to clean it up, a taller heavyset guy with long hair, which prompted him to pick up one piece of trash and throw it away, but ignoring the rest. Jimmy John's used to be SPOTLESS. It looked like a frat party had just concluded behind the counter. Lousy attitude. Poor work ethic. Sandwich had gobs of mayo, making it...