Starbucks — Restaurant in San Antonio

I've been living in this neighborhood almost 20 years, do business every place you can think of, including this starbucks but not anymore. My wife was 9 months pregnant and on foot waiting for the bus. it was 100+ degrees outside so she thought she'd go inside to use the toilet and ask for a glass of water like we've done so many times in the past. not only did they tell a 9 month pregnant woman no, they will not give her a glass of water, they basically kicked her out onto the street. in all my years I've never experienced this at any starbucks, not even recently (we tried out the same thing at other locations just to see what the response was, nothing but friendly service at 3 other starbucks locations!) don't go to this store. they're rude, inconsiderate, and dehumanizing. there's much better coffee and service at a small Vietnamese cafe right across the parking lot from Alamo Drafthouse and that's where I send anyone who asks.

update: we came back yesterday, a few months later, while out shopping in the area. we had our 2 month old baby in the stroller, shopping bags in hand. my wife wanted some coffee and we thought we'd give them another chance. we are service industry workers, maybe the woman that day was having a bad day or something. I had the idea to ask for a glass of water before we ordered anything. same employee, same response. just deplorable. if businesses want to be considered part of the community, then they should act like they are part of the community instead of treating locals like...

I must say, I have always had loyalty to Starbucks, but I’ve never had loyalty to a specific store before recently. Earlier in February I had gotten the worst news of my life. I was in my last year of graduate school, with an unpaid internship, bills piling up, and I’d just gotten a text that my marriage was done. (Relevance incoming, I promise.) I went into the Starbucks closest to my house because I needed to do homework but didn’t want to be in my ex-wife’s way. I was crying in the Starbucks while typing the most important essay of my career — it was all very dramatic. Aby had taken my order at that time and had been extremely nice. She came by and checked on me several times, despite me dramatically crying.

The second time I went back, the staff immediately remembered my name and order. Was it due to the fact that I’d been a mess when I last came in? Possibly. But, over the months I continued to go back and every single time I go in there, I am greeted from the staff by name and everyone is SO nice. I love going in and hearing the latest about what is going on with everyone when business is slow and I love sitting in the corner doing homework when it’s bustling.

HUGE shoutout to Aby, Taylor, Shosh, and Alyssa. I seriously would not have survived the last six months without y’all. Aby and Taylor, especially. Y’all are the real MVPs. There is seriously not one rude person on staff at this location. And I don’t care if I have to take detours out of my way, this is the ONLY location I...

I am torn on this rating. This location is clean and the staff are amazing BUT the transients outside are bold and pushy. They wait right outside the door and take up the patio seating just waiting for someone to try to exit or enter. To be fair it seems to be an issue many of the businesses in this plaza are having but I can only speak on Starbucks. I feel for the employees that encounter this daily. I have a choice (and will be finding a new location to stop at) but the employees do not. Without this issue I would have given a 3 ☆ rating so, is it fair? I don't know. I do know that a 1☆ rating gets more attention. I hope someone that can help this situation sees it or at the very least to have given readers a heads up about possibly getting harassed just to...