Taco Cabana — Restaurant in San Antonio

I am only giving two stars because they were open at 11:30 pm when every other fast food restaurant was closed. I came through the drive thru last night, ordered two steak fajita plates, a bean and cheese taco, carne guisada taco, and a Barbacoa taco. The total was around $36. Service wasn't friendly, she hardly spoke to us. The food took a while to come out, and when it did, they forgot our condiments, so we had to back up in the drive thru to get them, and that took another few minutes. We got back to work and started to eat our food. It was not warm, almost cold, and bland. The steak meat was cold and looked old. At this point, we figured it was our last time going to TC.(We hadn't been there in years due to covids hours. But it was the only place open late night in our area, so we stopped by.) We had a few tacos left over that we were able to take home with us. Got home from work around 5 am and decided to eat the remaining tacos. The carne guisada was fine, but when my partner opened the Barbacoa taco, there was a piece of plastic sticking out of the barbacoa! This is beyond disgusting! How could the worker who fixed up these tacos not see a big plastic piece in the meat?? I took a picture of the piece of plastic next to the taco. I called the store a little before 6:00 am and got no answer, so I left a brief voice-mail with my name and phone number. I never got a call back from a manager. Posting a review here to make others aware of the lack of care that goes into serving hot and fresh food and also the lack of...

The salsa bar was pretty bare with the slightest slither of two of the salsas and a skimpy pico (I wound up getting a ramekin then tossing it because it tasted off/rancid). I asked the cashier if they could put out more salsa on the bar, and instead of them doing that, she handed me my bag saying there was salsa in there. There were three regular red salsas, but I did want the fuego and other options.

I asked for it to go so I wouldn't have to bother them, knowing I would not finish all my combo there. I then asked again, and it seemed as if I were distressing them. A male employee addressed the situation and brought out fresh salsas. I asked him for a lid for my drink because the first employee didn't restock after I asked for one while asking about the salsa bar.

I love condiments and one draw for me to be a patron at Taco Cabana is access to the jalapenos and salsas. There used to be much more variety and even lemons/limes and cilantro sprigs before. Now, the only thing I can count on being full is pickled jalapenos; I'm guessing it's because there is no prep involved in pouring them straight from a jar versus having to make salsa and cut veggies for pico.

This is not the TC I frequent so maybe I got used to the prompt guest service at the one near my house. Chips were somewhat on the stale side. I do like that this location has self serve refills for their tea and soda area. That was probably the highlight of my...

Every establishment can face operational hiccups, and Taco Cabana was no exception. On one occasion, my order was unfortunately left incomplete due to the store's early closing. As someone who regularly sponsors a breakfast at Champions Real Estate School, relying on Taco Cabana's prompt service is essential for me.

However, what truly sets a business apart is not the absence of mistakes, but how they handle and rectify them. I was genuinely impressed when the District Manager took note of my initial review and not only addressed the oversight but also went the extra mile to ensure my subsequent orders were completed without a hitch. Such dedication to customer satisfaction is commendable and is indicative of a brand that values its patrons.

While I deducted a star for the initial oversight, I added it back because of the commendable service recovery by the management. Taco Cabana continues to be my go-to for the breakfasts I sponsor, and I appreciate the team's commitment to ensuring consistent service quality.

Would recommend, and I hope that this spirit of customer-centric service permeates throughout all Taco...