GameStop — Local services in San Antonio

Story time! I had bought the game "just dance" from this cozy location a month back. For those of you that don't know, Just Dance isn't a top tier game, it doesn't even scrape the surface of "trendy". But that didn't stop the staff from being genuine.

The thing about this game is that it requires a special motion controller across all the current consoles, and for PS4 and Xbox one fans, that's a hefty $90 price tag.

Despite the price, I was set on buying it. My fiance wanted the game so I had to get it. Upon being rung up, I proceeded to chit chat with the cashier (I wish I remembered her name) and mentioned how lame it was that I'm buying the control just for this game.

That's when she suggested an alternative. A little known fact about this game is that you can download a free app to your phone and use that rather than a motion controller! If it wasn't for this great insight, I would not have saved $90.

I played it again tonight and remembered how awesome this staff member was and wanted to thank her properly. What better way to do that than to share my story with you all who are checking out reviews on this place? I cant speak for everyone's experience, but for me, they were genuine, very insightful and showed they are knowlegdable about their products. If you have to choose between locations to grab some merch, I'd put my money ($90)...

I pre-ordered a game and they never called me.

Twice now I have gone in asking about certain controllers, and they have pretended to know what they were talking about, and offered me what I did not want.

For example, I wanted an SNES Classic controller, and they recommended an NES Classic controller. It was only after I reminded them that the NES doesn't have two buttons the SNES does that they took back the recommendation. Then, I asked about a wireless GameCube controller and they recommended a wired one.

It's difficult to explain but I got the feeling that they were hoping I would take their word for it and but their recommendation that was clearly not what I was asking for.

Finally, there was an instance in which I asked if I could trade-in a controller and they basically said no, but I ended up going later that day an a wonderful older woman helped me out. She had issues with the machine but worked really hard for me and solved it. If not for her, I would have given this store one star for trying to trick me about three...

Worst customer service in all the GameStops. Signs all over store announce 50%Clearance in Clearance items. The Employees don’t acknowledge customers and seem bothered to answer questions. When asked if discount applied to all clearance they said yea, but they do a bait and switch when you get to the checkout and don’t apply it to clearance games! When you speak to the unprofessional assistant manager Andrea to inform them of the issue and suggests that there should be a notice or sign stating that clearance EXCLUDES Games her response was “I don’t have to place such a sign out” so this tells you that this place is run under Very Poor Management because they place signs out stating one thing and switched it when you checkout. The price was not the issue it was the lack of unprofessional customer service skills and the principal of this store thinking it’s ok to do bait and switch...