Avalon Nail Salon — Local services in San Antonio

I'm writing this review to hopefully help the next person out as much as I can and to give as much information as I can. Unfortunately a lot of it is not very positive but this is why we do reviews. Just to say the facts. Walking in and being greeted was pleasing. Everybody was very nice and I have nothing bad to say as far as etiquette is concerned. But in this kind of environment health is a huge issue especially when it comes to those that have weakened immune systems or just any kind of medical or skin issues. Almost every nail file that was pulled out to file my nails I noticed already had white powdery residue on it. In other words it had already been used on another client and had not been properly cleaned and disinfected. Especially the little file drill bits that go on the drill for acrylic nails. I kept making a comment to the guy doing my nails and he initially didn't seem to quite understand what the problem was. Then, he put the one back that he was about to use for the drill and grabbed another one right next to it that looked cleaner and just wiped it off with a paper towel. If I'm not mistaken, Texas law states that all files are to be properly cleaned and disinfected according to stated proper procedure after every client. Includes files for the drill, blocks, or the acrylic nail files. As I was observing the patterns and procedures performed by technicians, I noticed that in between clients I did not see them get up to wash their hands or even use hand sanitizer to begin work on a new client. They seem very in a hurry just to get the next client in the seat and they would just wipe down their stations with a paper towel or just dust it off versus actually sanitizing or cleaning properly and getting it nice and neat and healthy for the next client. There was still a lot of nail dust and just dust in general on a lot of the work area. I didn't see that metal tools were disinfected between clients. I saw same nail clippers, cuticle nippers, etc being used on next client after only maybe being wipe down not actually disinfected. At one point while at the pedicure station, I noticed that after getting my heels scrubbed with the callus scrubber pumice, it was rinsed off in my pedicure water and then placed in a folded paper towel under the footstool instead of back in the drawer or back into a disinfectant liquid. So I thought that was weird. I also noticed that the place seems to be very unorganized. When I asked to see shellac and gel colors they bring it in the basket with the samples all jumbled up. As far as quality the work: if you happen to be getting acrylic or solar with gel, and you have petite or narrow fingers and hands, or you are just the type of person that likes your nails to look as natural as possible don't expect this to be done by most of the people there. I not only studied my nails after they were done but I also saw other peoples nails getting done and I noticed the same pattern throughout. Nails too wide, too thick, etc. I would post a pic but unfortunately my nails did not last long at all. I got them done there about 6 days ago and one by one they just slowly started lifting and coming off. I am going somewhere else to get them redone today. I know my review is a little long. But hopefully I gave useful information. I do not post this review with any malice toward the salon or anyone working there whatsoever. I was treated nicely. But I feel that it was necessary for any future clients and hopefully the salon to be made aware of several health code violations that will hopefully be taken care of for everybody's well-being. As far as the quality and the talent.. to each they're own! 😄 Take...

Please take your business elsewhere where don’t go to Avalon Nail Salon.

I visited the Avalon Nail Salon nail today with my 13-year-old niece for her first manicure and pedicure experience. She had a specific design in mind and we clearly communicated to the front desk that she would be receiving regular polish only. We also inquired whether the requested design could be done using regular polish. The staff member reviewed the design, consulted with Tina the technician, and assured us that it could be done.

However, once my niece was seated and the pedicure was already underway, the technician abruptly stated that the design could not be completed. Despite our efforts to clarify, the technician became increasingly unprofessional and claimed we were taking too long to make a decision, even though we had followed the process as directed. Tina’s tone was unnecessarily rude and dismissive.

I requested to speak with a manager, but unfortunately, no effort was made to resolve the situation or offer a solution by the manager. This lack of accountability and poor customer service was extremely disappointing, especially given that this was a first-time experience for a young client. I hope steps are taken to improve communication and professionalism among staff...

Would give zero stars if I could.

Took my daughter and her two little friends we’re talking 10 year olds to get her nails done for her birthday for the first time one of her friends is getting her nails done so my daughter starts play fighting with her friend in the chair as they wait for her friend to finish up the lady not nicely at all like literally getting mad at them and telling the girls “No girls don’t be doing that don’t be hitting you could break a nail” mind you her back is to me the girls are in front of her so she starts speaking her language more then sure she’s running her mouth walks away and try’s to make this little smirk at me, then comes for water a few feet from right where I’m sitting and as she’s walking to the machine has this face on her let’s just say she should be glad I had somebody’s else’s children with me because I had to be on my best behavior. There’s a way to talk to people and a way not to. There’s a way to treat your paying customers and a way not to. We paid almost $200.

In my opinion take your business else where.

A bunch of sarcastic unhappy people work here. I’m sure you can find somewhere else a whole lot better then this place to...