Subway — Restaurant in San Antonio

I am writing to express my dissatisfaction with the service I received at your Subway location on 08/15/24. Unfortunately, my experience was unsatisfactory due to the behavior of an employee named Derrick.

When I arrived, Derrick did not greet me or acknowledge my presence, which felt unprofessional and unwelcoming. Additionally, I had provided specific instructions for how I wanted my sandwich prepared. Despite my clear instructions, Derrick did not follow them. When I inquired about my order, he responded with inappropriate and dismissive answers.

This lack of courtesy and attention to detail greatly impacted my overall experience. I believe that every customer deserves to be treated with respect and to receive the service they request.

I hope you can address this issue with Derrick to ensure better service...

Subway it's a good place to grab a sandwich 🥪 and relax inside the restaurant but when you have homeless hanging around by the entrance door 🚪 blocking for customers to go in and also they smoking weed rt in front of customers then they keep coming in and out of the restaurant then they were asking for water then they were not getting water they were getting soda with out paying then one homeless comes to our table to ask us what would we do if another homeless would tell you he wants to hurt you I told that person that was his problem not to come to our table for advice told him to keep his problem outside the restaurant they need officials in that restaurant to many things going on with that restaurant while...

I placed an order on the app so I didn't get to see the sandwiches being made. When I got them home they were both made incorrectly. We called the store to speak with someone about fixing it but were met with a rude employee, Christie, who insisted we were wrong and our order was right. The app saved our order and the way we wanted our sandwiches made so I'm not sure why she would fight us on that even though they're obviously wrong. We were polite as this is a simple mistake to make and understand sometimes people get confused, it happens. But the way were treated was unacceptable and we will be speaking with the manager on Monday with the recording of our conversation...