Einstein Bros. Bagels — Restaurant in San Diego

I went to pick up an order through a delivery service app at the mission valley Einstein location. I walk in, look over to the left where it states "online order pick up, doordash, Uber eats." There were no orders there. I head over to the "order here" sign at the left of the counter and there was an employee there.

As I walk up, the gentlemen tells me orders are being taken at the other cashier on the far right. This guy didn't even greet me or ask to help me in any way. I told him "ok, thanks, but I'm picking up an order." He tells me the online orders are also with the employee on my right.

I walk over and the employee is already with another customer. When she finished with the customer she asked for the name of the customer pick up. I gave her the name, she gives me the food order and turns around as if we were done.

However the order included a bottle of chocolate milk. So I had to get her attention and ask for the chocolate milk. She told me they were out of stock and gave me options to ask the customer what they would like to replace it with. Why didn't she tell me that when she gave me the food? If I had not reviewed the order I would have delivered an incomplete order. I didn't ask her why she gave me an incomplete order. I just decided to contact the customer.

While I was informing my pick-up customer his options. Another customer walks in, heads straight to the gentlemen employee under the "order here" sign and the employee immediately takes his order! The female employee on the far right wasn't busy at all.

Needless to say, that really, really, really rubbed me the wrong the way. Obviously, it upset me so much that I'm writing a review about my experience at this Einstein location.

All I will say is the customer the gentlemen employee took an order from did not look like me. Simultaneously, my online customer decided to cancel his order. I told the female customer and she simply took the food and walked away.

This was disappointing because the delivery order was an above average dollar amount. I then informed the gentlemen employee how I felt how he immediately helped the customer after me but informed me he couldn't take my order. He responded saying I had an online order. I told him you didn't even give me a chance to tell you or even greet me before you knew I had an online order.

This was when I decided to just walk out and leave rather than expressing my true frustration in front of the entire store. It was clear that I wasn't go to receive a friendly customer experience with these employees at this...

Jessi, acting assistant manger was so rude and disrespectful, worst service ever. I'd fire anyone working at any of my business and would have been fired for behaving this way at any other. ok, while I love bagels and other locations this one in mission center was the worst service ive ever experienced. after waiting for over 20 min for my order (we were a large group of 7 with 5 kids as I have a big family) we were eating and enjoying our meal. just as 3:00 pm rolled around the assistant manger Jessi, told the entire store (4 separate groups of customers in the store) that she was going to be locking the doors in 1 minute. this was done by announcing it in a stern and rude manner and that was all that was said. thinking she was referring to not letting in any more customers we simply continued to eat as did the other customers. then about 4-5 min later, she went over to the second door and asked an employee to lock it. while there she told the two people sitting by the door (who I do not know) they were locking up and they needed to leave. this clearly made them very unhappy but they did not respond. finally 4-5 min later again, as I was helping my children pack up she came over and told my entire family we had to move so she could vacuum the floor where we were. this was said in such a rude fashion that this finally caused me to respond. I asked for her managers name and a number to reach her to make a complaint. she refused to give it to me and asked me to leave. I then asked her if I needed to let her know my complaints as well and she responded with "I don't care" again as rude as possible. I began to explain to her that she was the rudest service provider ive ever experienced and her behavior was unacceptable. She responded by telling me I had to leave and she was going to call security. I again asked her to call her manager and demanded she get any supervisor over her on the phone as she was forcing my family and the other patrons out of the store. she again refused and threatened to call the police on me for wanting to make a complaint. the police. I have contacted there customer service, and filed a formal complaint against her. I hope she has been let go as she should not be allowed to deal with customers. Please if you see her there avoid her, and just go to...

Long story short; Asked if they were still open and I was told yes. Then 15 minutes later was told they were closed three bites into my meal. Couldn't enjoy my sandwich knowing I needed to leave.

Not the best Einstein Brothers Bagels experience I've had. I've been going to Einstein Bros. for 13 ears years. Ever since I found one in Del Mar. Having spent summers in New York, I was looking for a New York bagel experience and I found it at Einstein Bros.

I used to take my daughters to Einstein Bros. as a special treat after they finished a tutoring session at the Lindamood-Bell Center. The loved it and a new generation of customers was born. Every time I've ever been, I've had a great experience, no matter how busy.

Not today. I'll admit I was already in a bad mood when I entered but my experience did nothing to help change it. I asked the service person if they were still open? She said yes. It took me a minute to make my decision but I had the turkey, bacon, and avocado, on a everything bagel. Which was perfect as usual. A little salty for my tastes, but otherwise was another great Einstein product. I asked if they could bring the sandwich to my table as I'm disabled and was in a lot of pain. There was one other person sitting at a table. You would have thought I was asking for them to pay for it.

I used the soda machine and it kept spewing ice long after it should've stopped. When I put my cane down it was right on an ice cube. I almost slipped and fell. They called my name and left the sandwich on the counter top and walked away. I got up to get the sandwich the table almost flipped over on me. I get the sandwich and asked for a fork. I was told it was over on another counter, the untensil counter across the store. I asked again for them to please give me a fork and I got the same answer.

I sit down to enjoy my sandwich, I'm three bites in, and the same service person who rang me up, came by and told me they were now closed and locking up. She did say I could sit and finish my meal. How am I supposed to enjoy my meal knowing they needed to clean up and for me to leave the store?

Next time someone asks if your still open, just tell them your closing in ten minutes and let them decide if they...