Nothing Bundt Cakes — Restaurant in San Diego

I usually never have to say anything about this place but today I just had to share the ignorance that one of their staff had to say to me when I brought two Bunetts cake back to exchange them. I had ordered 1 8inc cake and 2 Bunetts to go. I stay 15 mins away from this location when I got home I placed the cakes on my kitchen table where the kids would have them but my god daughter noticed the little Bunetts look weird, but at the moment I had left to the grocery store so when I got back it was around 7:53 they close at 8pm. I called the location no answer then I called the next day. The staff on the phone was nice to say that we can exchange them so we drove back to the store. When I entered and hand the staff the returned cake she had some nerve to say that they were in the car for it to look like that. We never let them leave the store looking like that if so then why was my 8inc cake ok but not the Bunetts and not to mention the gas that I had to waste to go back home and back to the store. Customer service is very important I been in the food industry for 25 years I train my staff to let customers leave wanting to come back. The manager really needs to improve their service front and teach their staff how to be polite and not assume what customers are doing. How do you tell a customer what they did with the cake. As I explain to the staff that changed the cakes she acted inattentive towards what I had to say so never going back to this location and will make sure my friends n family not support this location. Need to work on their...

Amazing product. We needed something quick for a birthday and really like their quality. Covid safe protocols and really good service from a very cordial staff. A very small wait time and helpful staff. It was not out first time and definitely repeat customers. This trip we had tasted the lemon, Chocolate, Vanilla, and White Chocolate Raspberry. All were very good. They were each creamy, moist, delicious, and good balance verse sweet not too sweet. The frosting is just right for most palletes and compliment the cake. There are a lot of flavors to try but check their daily and monthly menu of flavors available. You buy cakes individual, box of 6 or dozen. Lots of specialty options as well like cake pops, birthday confetti, small and medium cakes. If you order before you arrive it saves you time for sure. Packaging is excellent for parties, transport, and storage. Hard to store because you want to eat all that u buy. It's pricey depending on choices but definitely fair based on the quality. If you try any of their products you will be pleased. Heavenly flavors that will keep you coming back....

It started off when I called to order my cake. The person on the phone was not friendly by any standard I asked her what flavor is the cake ask for and she told me oh there’s too many to tell you over the phone I later find out that there’s only nine. When it comes time for me to order the cake and she doesn’t give me any options or tell me about decorations or anything like that and I arrive to pick up my cake and there’s a big hole in the middle And then was calm and I asked them if there something I can buy to just fill the hole and they said yes but we are closing in five minutes so we can’t decorate the cake I said I don’t need decoration I need you to just give me something to put in the middle they said again they do not have time to do decoration now I need to celebrate a farewell party with the cake with the hole in the middle your cakes are good but your service is not great to be a good business you to have both so why don’t you fire the cashier and hire some good service because paying $70 for a cake means I should...