El Pollo Loco — Restaurant in San Diego

Terrible Customer Service by Management. I was paying a visit to the Urgent Care center next door at 3444 Midway Drive after suffering an injury that left ne in a wheel chair. After my appointment I went outside to wait for my ADA transport back to my place of business. I saw Pollo Loco and wanted to order lunch while I waited. Because it was my first time in a wheel chair, I found it difficult to get inside so I called and asked to speak with a Supervisor to explain my situation. I requested to place an order and have it delivered outside. I made it clear that I was in the front waiting by the tables/tent area. The Supervisor was curt and unfriendly on the phone but told me the price and said they it would be coming out. After 20+ minutes , I called again and was told that I was not seen. Not true because I never moved. I switched to Spanish and explained again my situation ( so there is no misunderstanding ) , no one ever came. This was very uncomfortable for me. Shortly after my driver arrived and he encouraged me to complain to a manager just to make sure I wasnt being discriminated , he wheeled me inside and I asked to speak to a lady who appeared to be a supervisor/manager whom I just noticed arriving for duty . She came out of the office and heard my complaint but also did not seem apologetic but merely offered to make a quuck order. The earlier supervisor ( whom I deduced was the one I spoke to twice ) approached me and said " yeah she is a supervisor just like me " ( as if I wasnt going anywhere with complaining with her coworker) . At the end I heard laughter and mockery after I was wheeled away by my driver. Very trashy attitude and environment was experienced that day. Shame at this...

i was a happy customer at this pollo loco until my phone got stolen, And the worse part is that i think an employee did it the store manager was helpful but since they dont have cameras he could not do nothing about it. i waited hoping to hear something about my phone, then i decided to call the corporated office they transfered my message to the owners of this el pollo loco its a franchise the lady contacted me, she was very rude saying that they are not responsible for what happens in their restaurant because it is a public place and she said they are only responsible inside the kitchen area and that they dont have to have cameras when i mentioned about the court she told me go ahead do what ever you want we dont have to have cameras , i hope she never has this experiance because i feel i been assaulted and robbed what ever was on my phone worths more than the phone itself but my phone alone cost 300.00 dollars. p.s. This owner is not smart and does not care for his customers nor his employees yet alone his business the reason i say this is because any business owner in his or her's right mind you would think would put cameras inside there store right after a brand new remodel which took place recently i can't believe this a business with no cameras that's one of the reason's they said at the store they could not help me because they have no cameras but decided for yourself maybe i'm the one that's wrong at least i do not think i am...

It's not bad with the app but the pigeon is small so if you're like me and you only eat once a day and you try to be an anaconda and literally just suck it all down hole and process it for the next half a day you will definitely be hungry and still craving more but if you're a normal person they could actually afford to eat more than once a day and you've already had your breakfast and even crazier if you had lunch as well then one of these little combos will be okay for you but again the El Pollo Loco is small to keep their prices competitive they've gone and Shrink the chicken they still gives generous portions on the sides it's just instead of getting a pack of 3 tortillas and now you get a pack of 2 tortillas and it works out better because there's really not even enough chicken if you were to make tacos out of it the two tortillas is basically when you get a two-piece combo even if you go for the four piece you'll be kind of full but it won't be satisfied but I'm a big guy so I always have those issues unfortunately for me I just don't know how to eat right I can't eat two or three meals a day I can never afford that I have to spend 8 to $10 a day on food so it's basically one meal but when they give a good deal I'll take what I can get because...