Pure Acai Bowl — Restaurant in San Diego

I ordered a smoothie here and specifically requested no chocolate. The first time they made it, they added chocolate, which I could understand—mistakes happen, and that's fine. But when I politely asked them to remake it, they did, and yet again, there was chocolate in the smoothie. By that point, it felt like a clear "f you," and I was honestly really disappointed with the service. On top of that, I had spent $12 on this smoothie, which is pretty unreasonable considering the experience. The staff seemed visibly fed up with me, even though I was just asking them to do their job correctly. It made me feel uncomfortable, so I ended up leaving with my chocolate smoothie that I didn’t even want...

Nothing pure about “pure açaí bowl”. When I asked, explicitly, is there added sugar in the açai base- I was given a confident no. When I asked to see the ingredients of the base they use I was told that they were not allowed to show me. When I was able to actually see the brand and Google it myself I saw that there were 17 g of added sugar in a half bowl alone. When speaking with the manager, I was told that they don’t add sugar themselves to the base and deny a refund even when explaining that I asked is there added sugar in the base. dishonest company, no transparency. And in the end, not in healthy option. Greenwashing...

My girlfriend and I were greeted by a worker who glared at us and spoke no words after we waited a minute for him to get to the register. After my girlfriend ordered, we decided not to tip, as it was only counter service. The worker handed my girlfriend the reciept and passively agressively said "that's cool" after seeing no tip. We then received a half blended smoothie as he handed to us with a heavy sigh and eye roll. Terrible passive aggressive service and...