Starbucks — Restaurant in San Diego

Forgive me why I even come here, it’s the only coffee shop near by work, or at least within walking distance.

The parking sucks, this one way loop with narrow spaces. The trees rain debris all over cars. The “outside” seating take up the entire side walk (pretty sure that’s not legal).

You get inside and it’s standard issue Starbucks, dark wood furniture, plenty of light, tables, outlets, wifi. Bathrooms, generally Starbucks have clean-ish bathrooms, though I’ve never used these. Ambiance is meh. There is a unique smell that all Starbucks have, can’t put my finger on it, but you end up smelling like it.

It’s always packed with people coming from near and far. The lobby area doesn’t really allow for much room for the line to wrap and I’ve seen it out the door. Maybe get rid of all that merchandise that no one buys? Walk by the case, see half the items being overpriced ($4+ for those sous vide egg bites, come on guys). You place your order and go all the way to the corner to get it (same with online orders which is the way to go).

Service is meh. When I come here I ask for a Cortado, none of their staff knows what that is and most tell me they can’t make it. I know damn well they can, but they refuse to learn drinks and actually re-up on their training. I get a Cortado at most places and most other Starbucks, but here, nah, don’t know how & can’t do it. I even explain to them the steps the ratios, the technique. I end up getting an Americano because I don’t want to argue. Meanwhile the Starbucks guests are all cramming behind me waiting to order their Frappuccino sugar loaded energy drink, like it’s barely even coffee people.

The prices on the drinks, when they are basic are pretty good, but those sugary one’s get you everytime.

It’s hard to fail on so many levels and be rated well. Sure these places have a low bar to live up to, but it’s supposed to be...

I will NEVER go back to this Starbucks location again. Sunday Sept 3rd, I phoned ahead for a traveler. I was due to a meeting in 15 min. and had timed the pick up just right. The traveler was ready, however there were 20 people in line. I did not have time to stand in line, as the meeting would begin without me. I let the girl know. She said it was ready, but I had to stand in line to pay. I said I don't have time. She said there was only one computer up. I stood in line. For 20 minutes. When I got up to the front, there were 2 computers working and I was furious. I never make a scene, but I did this time. I let them know that they could have simply let me pay and go. I was so angry I was shaking. I also let them know I was filling a complaint against this location. WHY was this all necessary? I called ahead, so technically, I am next in line. I am spending more money than anyone in line (I assume) The coffee is cooling, the people depending on me are waiting. The personnel never looked at me again. They didn't reassure me that they were working as fast as possible. They ignored me. I have always gotten beautiful service at all other locations. This was terrible. No apologies. I will never go to this location again. When I told another coworker of my experience, they said "That location has no customer service. I don't go there anymore either." Looks like a manager needs to be...

This is by far the worst Starbucks location I’ve ever been to. The staff consistently mess up drink orders — it’s become the norm rather than the exception. One time, I specifically asked for no syrup in my drink. I watched the barista add syrup anyway. When I pointed it out, she told me to “try it first and if you don’t like it, I’ll make a new one.” That’s not how customer service is supposed to work. There’s also one asian male employee who is especially rude and dismissive — he made a mess of my drink and acted irritated when I simply asked about my order. The attitude and lack of professionalism from this team is completely unacceptable. It’s incredibly frustrating because I love Starbucks and usually receive excellent service at other locations. Sadly, I now avoid this store entirely and go out of my way to visit a different one — just to be treated with basic respect. Extremely...