The Comedy Store - La Jolla — Restaurant in San Diego

We were guests on Sunday (April 14, 2024) and were told we could not enter the comedy club with a backpack. This would have been fine, if we had known of this policy beforehand. We were told upon our arrival that backpacks were not allowed AND that the information was posted on the website (by the bouncer at the front, who was extremely rude to us). This was news to us since we searched the website for this information several weeks before we arrived. I have searched the website today, and cannot find the information at all. This “no backpack or luggage policy” does not exist online at all - it is not on your website and it is not posted on tickets purchased for shows. We did not drive to the venue, so we could not easily stash the bag in a vehicle, and were not offered any accommodations or alternatives for where to place the backpack, besides outside with no supervision from anyone. They told us it was our fault for not having a secure location to place a bag - even after telling them we arrived via public transportation. We did not have a location to place our bags and the club refused to hold the backpack for us, since they have had issues with “luggage” in the past, and we also volunteered the security to search through the bag. In my experience, when a business does not have a policy posted publicly, then they have accommodated guests that do not know local policies. While local guests may know this, how are out of town guests supposed to know this rule? I would understand if the show was sold out and there was very limited space. This was not the case. The club was maybe at 40% capacity (this is generous), so it wasn’t like they were crunched for space (for a BACKPACK). Staff was extremely rude and blamed us for not being aware of an internal policy that they do not post about. This is ridiculous. Please let the club know they should publicly post policies that turn people away from the door, even after we have paid for the show that night in advance. Unacceptable way to treat out of town guests. Please do better. I will not recommend this location to my friends or anyone visiting San Diego after this...

I originally wrote my review as a quick quip to note behavior that I found shocking but thought may have been a one off situation. However, after reading fellow patrons reviews I have become aware that the assaulting and aggressive behaviour that I experienced by the bouncer has been well noted by others. Some of the reviews noting the bouncers harresment of guests without warning or clear understanding to why were posted over a year ago. In my opinion the actions of the Bouncer who attacked our table in an incoherent mess of a way - was justified for adjustments in his position. Now knowing this is his M.O. I am schocked that any established would not only allow for this but clearly condone it. There were witnesses and fellow staff that saw this man stand in the corner and pump his fists in my direction when I quietly got up to address the confrontion with another staff memeber- the man was yelling. He approached our table asking questions that seemed to make no sense to myself or my party/ he never addressed who he was or why he approached during an act - and seemed to get angry when I told him I was uncomfortable with him standing so closely to me in the corner of the dark club. He raised his arms - sensitivity training is clearly needed- I am beyond appalled and very annoyed I didn’t get money back- the entire experience was ruined. If we were not meant to sit were we wear sitting the tables should have been labeled as resevered and we should have potliely told before the show started no man handled during the act.

The acts were funny and the wait staff was great but the rest of the staff was abhorrent and rude. The bouncer was extra awful and ruined the whole experience for me and my fiend. I have never had such an uncomfortable,...

Poor customer service appalling experience. MWe arrived early were referred to use restroom Up street at Pavillion when asking politely to use bathroom. We were placed front row - then jokes were made about my friend od 30 yrs beasts and my children as we were in Front row. My friend used restroom I brought her water We followed drink minimum rules - then were rudely accused of vomiting in bathroom.ridiculos..never happened then front liner came was so not funny my friend actually started falling asleep, I came from. Bathroom a lady next to us was sitting in my seat talking to my friend rudely then we were asked to.leave . Ive never been so offended in all my life the front liner was truly boring that's why my friend was falling asleep and the lady sitting next to us was the one talking. How atrocious to be treated this way after being the main people they made joke at, we really were not iffende e by the By frontrunner comedian who was really funny , we came h ere to laugh and have great night. We were humiliated by the staff Matt the security who literally asked us to leave because of slanderous statements he said were said. Ive never been treated like thisbin all my life. I came here to see comedy show - im a hard working mom of 2 children local - and i felt humiliated..we did nothing wrong my friend needed water and fell asleep because of working all day Headliner not bring entertaining. Then were told some lie that we were talking in front - totally bs, the lady next to us kept say remarks to us we were being polite to our neighbors. Im a l local been coming here for yrs. I live in laj olla. Felt humiliated by staff specifically Matt and would not recommend this...