Rove Concepts La Jolla — Local services in San Diego

My wife and I were looking to purchase a sleeper sofa to sit in our family room / library. One that was comfortable and functional as a couch you'd want to sit on and maybe read a book for several hours, but could also operate as a bed guests would be able to get a decent night of sleep on.

Let me tell you, after visiting several well known local retail furniture locations we quickly found it nearly impossible to find comfortable sleeper sofas.

The reason is the mechanics of a traditional sleeper sofa, which work by crushing a thin foldable queen mattress inside the couch. The bed opens up into a frame made of flimsy metal bars, which result in a terrible night of sleep for guests. I know, my dad had one of these and I swore I would never put a guest through that experience.

Online research led us to a different type of sleeper sofa out there, one that didn't use a metal frame, but rather the couch cushions became the mattress. We found several options existed in local stores, but the cushions were either extremely hard resulting in an uncomfortable couch sitting experience, or once folded out the break between the cushions was uneven or leaned slightly, which I assume would result in bad nights of sleep.

Online research lead us to the Rove Concepts Milo sleeper. With this couch, the top couch cushion flipped over and laid directly on the floor creating what appeared to be a uniform flat queen matresss, without any of the metal frame bars.

The issue... There were no local stores near me and I wasn't about to purchase an expensive couch site unseen so I figured it was off my list. Oddly enough, a few weeks later while on a work trip to San Diego I pulled up Google Maps and found Rove Concepts had recently opened a retail store 9 miles from my hotel, score!!!

I grabbed an Uber after work and arrived an hour before closing. The showroom had several sleeper sofas, one being the Milo Sleeper. A sales rep named Samara helped me out, letting me fold it out and lay on it while having a video call with my wife. She showed me all the material options and sizes and after a bit of back and forth, I walked out with a digital quote for the large 98" in Solstice color (blue velvet).

The next morning after consulting with my wife, we pulled the trigger. The couch arrived about 6 weeks later and we absolutely LOVE it. I went with white glove service, where they brought it in my house, unpacked it, connected the legs to the bottom, placed it in the desired location, cleaned up the mess and took the materials away.

The Milo Sleeper is exactly what we were looking for, the couch is super comfortable to sit on for hours reading and it's just the right softness for us. The mattress folds out flat and is soft and comfortable, though the half that makes up the bottom of the couch is a bit more firm and we may order a topper for it.

Time will tell if it holds up, but so far we're very pleased and we're now considering purchasing another sectional model from Rove Concepts for our living room.

My experience has been extremely positive. I think a lot of the negative reviews are from people who purchased online site unseen and when it arrived it wasn't what they wanted. This is something I could never do when purchasing a couch or other large piece of furniture, I must see it, feel it, sit on it, experience it.

As well, it seems people don't like the membership program. After some initial consideration, it was pretty simple for me. By paying $200 for the membership, I saved $600 on my purchase. Once logged into my account within their portal, there's a check box to unenroll whenever I want. I set a reminder for 11 months out to make that decision, but the membership will save additional money if I decide to purchase...

𝐈𝐧𝐢𝐭𝐢𝐚𝐥 𝐎𝐫𝐝𝐞𝐫𝐢𝐧𝐠 𝐏𝐫𝐨𝐜𝐞𝐬𝐬: 5 Stars for Penny The ordering experience was fantastic, and Penny, my concierge, was incredibly helpful and professional. She deserves 5 stars for her service.

𝐔𝐩𝐝𝐚𝐭𝐞 𝐀𝐟𝐭𝐞𝐫 𝐒𝐞𝐯𝐞𝐫𝐚𝐥 𝐌𝐨𝐧𝐭𝐡𝐬: Updating to reflect the full experience post product delivery. While the ordering process was smooth, I unfortunately had significant issues with the product’s quality. After hours spent and months wasted trying to resolve the problem, both replacement products also arrived with defects and were ultimately sent back to the warehouse.

Efforts to resolve the issue were met with an incredulous amount of gaslighting from the claims team member handling the case. This led me to request a refund and escalate the matter to corporate. I was told I could keep the original defective product as well.

Upon their investigation—which only occurred after corporate got involved—it was determined that the issues stemmed from a quality control problem with the specific batch of product I received. Had this been identified by the time the second defective replacement arrived, I might have avoided months of frustration and received a fully functional credenza.

In a nutshell, aesthetically great, however, not...

I attended the Rove Concepts Warehouse sale expecting to find the best deals on their furniture. They promoted a special offer there where you could buy brand new in box items for a bigger discount than even the active member pricing. My wife and I decided to take advantage of this perceived opportunity. They offered a further discount if I paid with debit rather than credit. All in, I bought a bed frame for a touch over $1750. Less than a month later, the exact same bed frame went on sale on Rove’s website for $1,470. Not only would I have saved $280, but I could’ve paid with a credit card and earned points—and as a member, I would have also received a 20% promo voucher worth another $294. I reached out and reasonably requested a simple price adjustment in the form of a $280 refund (leaving the voucher and points aside). Rove refused. This was my first time encountering a company that refused a price adjustment on such a large differential within a 30-day window. Buy at your own risk, your "luxury" multi-thousand dollar furniture might be a discount bargain bin item...